Application Specialist - Flexible Tech Impact

UPA; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive remuneration

Flexible working arrangements

Health and wellbeing support

Employee Assistance Program (EAP)

Learning and development opportunities

Supportive and welcoming team culture

Meaningful work

Up to $500 retention bonus

Job summary

UPA Aged Care Solutions is seeking an Application Specialist to support, maintain and optimise our business applications across NSW. You will collaborate with stakeholders to ensure systems are reliable, efficient and aligned with care delivery needs.

The role combines technical problem solving with hands-on user support, data reporting and process improvement, contributing to meaningful outcomes for residents and staff in a supportive not-for-profit environment.

Qualifications

• A tertiary qualification in Information Systems, Information Technology, Business or a related discipline.
• A minimum of 3 years' experience in an Application Specialist, Systems Analyst, Application Support or similar role.
• Experience with business or clinical applications such as AlayaCare, LeeCare, iChris, Humanforce or Ausmed, or comparable platforms.
• Strong technical troubleshooting, analytical and problem-solving skills.
• Experience using reporting and data analysis tools such as Power BI, Excel or SQL.
• Excellent communication and interpersonal skills, with the ability to explain technical information clearly to non-technical users.
• Strong organisational skills, attention to detail and the ability to manage competing priorities.
• A collaborative mindset, customer-focused approach and commitment to delivering quality outcomes.
• A genuine interest in improving systems, processes and the overall user experience.

Responsibilities

• Application Support: Provide day-to-day support, troubleshooting and administration of key business and operational applications.
• Systems Integration: Support effective integration and data flow between applications to improve business processes.
• Reporting and Analytics: Develop and maintain reports, dashboards and insights to support informed business decisions.
• Data Quality and Governance: Maintain data accuracy, integrity, security and compliance across business systems.
• Continuous Improvement: Identify opportunities to streamline processes, enhance system functionality and improve the user experience.
• Stakeholder Engagement: Work collaboratively with internal teams, external vendors and system users to resolve issues and deliver practical solutions.
• Training and User Support: Provide guidance and support to employees, helping them confidently use business applications.
• Compliance and Best Practice: Contribute to workplace safety, professional development and organisational policies and procedures.

Skills

Communication

Analytical thinking

Team collaboration

Education

Bachelors in Information Systems / IT / Business

Tools

Power BI

Excel

SQL

Job description

UPA Aged Care Solutions is seeking an Application Specialist to support, maintain and optimise our business applications across NSW. You will collaborate with stakeholders to ensure systems are reliable, efficient and aligned with care delivery needs.

The role combines technical problem solving with hands-on user support, data reporting and process improvement, contributing to meaningful outcomes for residents and staff in a supportive not-for-profit environment.