Application Support Technical Specialist

Teachers Mutual Bank; Sydney; On-site; AUD 80,000 - 110,000; Full time

Job summary

Teachers Mutual Bank Limited is seeking an Application Support Technical Specialist to help keep critical applications stable and performing at their best. You’ll manage incidents, troubleshoot issues and coordinate with internal teams and vendors to ensure reliable technology services.

You will monitor applications, support releases, and contribute to process improvements while collaborating with cross-functional teams to deliver high-quality member services.

Qualifications

• At least four years of professional IT industry experience.
• Experience supporting business-critical applications and systems.
• Strong troubleshooting, incident management and problem-solving skills.
• Excellent communication and interpersonal skills.
• The ability to manage multiple priorities and meet agreed deadlines.
• Basic knowledge of Windows Server and Linux or Unix administration.
• A collaborative and service-focused approach.

Responsibilities

• Monitor, prioritise and resolve application incidents and service requests.
• Troubleshoot technical alerts and escalate complex issues when required.
• Maintain the availability and performance of supported applications and services.
• Communicate timely updates to users regarding requests and incidents.
• Work with vendors to implement and support reliable software solutions.
• Install, configure, monitor and administer application servers.
• Maintain technical documentation and application support procedures.
• Develop scripts to automate repeatable tasks and improve efficiency.
• Support technology projects, implementations and deployments.
• Assist with planned releases, patches, fixes and updates.
• Participate in emergency support and disaster recovery activities when required.

Skills

Incident management

Troubleshooting

Communication skills

Windows Server

Linux/Unix

Team collaboration

Tools

Jira

Confluence

Bitbucket

SharePoint

Job description

Application Support Technical Specialist

Help keep our business-critical applications stable, reliable and performing at their best.
Join Teachers Mutual Bank Limited as an Application Support Technical Specialist and play an important role in supporting the applications and systems our people rely on every day.
You’ll manage incidents and technical enquiries, troubleshoot application issues and work with internal teams and external vendors to maintain dependable technology services.

Why this role matters

Reliable applications are essential to our people, operations and members. In this role, you’ll help maintain application availability and performance while supporting releases, resolving incidents and improving technical processes.
Your work will contribute directly to the stability of the Bank’s technology environment and the consistent delivery of services across the organisation.

What you’ll gain

• Exposure to a broad range of business-critical applications and services
• Opportunities to contribute to technology initiatives and application improvements
• Experience collaborating with internal teams, suppliers and technology partners
• The opportunity to automate repeatable tasks and improve support processes
• A collaborative environment where your technical knowledge and ideas are valued

What you’ll do

• Monitor, prioritise and resolve application incidents and service requests
• Troubleshoot technical alerts and escalates complex issues when required
• Maintain the availability and performance of supported applications and services
• Communicate timely updates to users regarding requests and incidents
• Work with vendors to implement and support reliable software solutions
• Install, configure, monitor and administer application servers
• Maintain technical documentation and application support procedures
• Develop scripts to automate repeatable tasks and improve efficiency
• Support technology projects, implementations and deployments
• Assist with planned releases, patches, fixes and updates
• Participate in emergency support and disaster recovery activities when required

What you’ll bring

• At least four years of professional IT industry experience
• Experience supporting business-critical applications and systems
• Strong troubleshooting, incident management and problem-solving skills
• Excellent communication and interpersonal skills
• The ability to manage multiple priorities and meet agreed deadlines
• Basic knowledge of Windows Server and Linux or Unix administration
• A collaborative and service-focused approach

Nice to have

• Experience within banking or financial services
• Tertiary qualifications in IT or a related discipline
• ITIL certification
• Experience with Jira, Confluence or Bitbucket
• SharePoint administration or development experience
• System Centre Service Manager administration experience
• Experience supporting core banking systems
• ts an opportunity to use your application support experience in a purpose-led organisation where reliable technology helps our people deliver better outcomes for members.

Why TMBL

This is an opportunity to use your application support experience in a purpose-led organisation where reliable technology helps our people deliver better outcomes for members.

You’ll join a collaborative team focused on service quality, continuous improvement and maintaining the critical systems that support the Bank.

About TMBL

Teachers Mutual Bank Limited is one of Australia’s largest mutual banks.

For 60 years, we’ve been helping Australians achieve their financial goals while staying true to our purpose: banking for good.

As a 100% member-owned bank, our profits are reinvested to benefit our members, communities and the causes that matter most. We’re proud to be a Certified B Corp, reflecting our commitment to high standards of social and environmental performance, transparency and accountability.

Across our five retail brands, we support more than 280,000 members, including many working in education, emergency services and healthcare.

When you join our bank, you’ll become part of a values-led organisation where passion, excellence, growth and sustainability guide the way we work.

Teachers Mutual Bank Limited may conduct background or reference checks as part of the recruitment process. By applying, you agree to cooperate with these procedures and understand that any offer is subject to satisfactory outcomes.