Application Support Specialist - Enterprise Apps & ITIL

ISS Facility Services Australia and New Zealand; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary package

Career development opportunities

Job summary

A leading facilities services provider in Melbourne seeks an Application Support Analyst with over 2 years of experience. The role involves supporting a variety of applications with end-user support, system configuration, and improvement initiatives. Ideal candidates will have a strong background in IT service delivery frameworks and relevant software tools. The position offers career development opportunities within a globally recognized organization.

Qualifications

• 2+ years experience in applications support.
• Familiar with IT service delivery frameworks (e.g. ITIL).
• Strong operational knowledge of enterprise IT systems.

Responsibilities

• Provide Level 1 and Level 2 end-user support.
• Conduct user training and demonstrations.
• Manage user/security and system configuration.

Skills

End-user support management

Stakeholder management

Time management

Organisational skills

Education

Tertiary qualifications in business or IT

Tools

Jira

Microsoft Project

Job description

A leading facilities services provider in Melbourne seeks an Application Support Analyst with over 2 years of experience. The role involves supporting a variety of applications with end-user support, system configuration, and improvement initiatives. Ideal candidates will have a strong background in IT service delivery frameworks and relevant software tools. The position offers career development opportunities within a globally recognized organization.