Senior Enterprise Application Support Specialist

Marsh; Maitland; Remote; AUD 74,000 - 129,000; Full time

Benefits offered by this job

Remote Work

Generous time off including personal &

Tuition reimbursement

Professional development opportunities

Stock purchase opportunities

401K retirement programs

Charitable contribution match programs

Job summary

Marsh McLennan Agency is seeking a Senior Application Support Administrator to deliver remote, enterprise-wide support for critical applications and services. You will troubleshoot incidents, manage tickets via ServiceNow, ManageEngine, and Zendesk, and collaborate with development, security, and operations teams to minimize downtime.

Responsibilities include configuring and deploying updates, documenting processes, mentoring junior staff, and staying ahead of industry trends in retail insurance

Qualifications

• Bachelor’s degree in Computer Science, IT, or a related field.
• 5+ years in application support management, preferably in insurance/financial services.
• Familiarity with ITIL processes and service management.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration across technical and non-technical teams.
• Experience supporting cloud-based apps (AWS, Azure, SaaS).
• Certifications in ITIL, Microsoft, or CompTIA A+ desirable.
• 5+ years with service desk tools (ServiceNow, ManageEngine, Zendesk).
• 5+ years with AMS like Epic or Sagitta preferred.
• 5+ years with application monitoring and maintenance (availability, performance, API and DB connectivity).

Responsibilities

• Provide expert-level support for enterprise applications and remote users.
• Log, track, and resolve tickets using ServiceNow, ManageEngine, Zendesk.
• Coordinate with vendors to apply patches and updates.
• Manage app configurations, updates, deployments per best practices.
• Document processes, troubleshooting steps, and user guides.
• Monitor app performance and availability to minimize downtime.
• Serve as primary contact for escalated support and stakeholders.
• Conduct end-user training and ongoing user support.
• Assist with system upgrades, migrations, and integrations.
• Mentor junior team members and share knowledge.
• Stay informed on retail insurance tech trends and advocate improvements.

Skills

Enterprise application support

Incident troubleshooting

Remote user support

Vendor coordination

Education

Bachelor’s degree in Computer Science / IT

Tools

ServiceNow

ManageEngine

Zendesk

AWS

Azure

Epic (Applied Systems)

Sagitta (Vertafore)

Job description

Marsh McLennan Agency is seeking a Senior Application Support Administrator to deliver remote, enterprise-wide support for critical applications and services. You will troubleshoot incidents, manage tickets via ServiceNow, ManageEngine, and Zendesk, and collaborate with development, security, and operations teams to minimize downtime.

Responsibilities include configuring and deploying updates, documenting processes, mentoring junior staff, and staying ahead of industry trends in retail insurance