Application Support Champion for Critical Banking Apps

Teachers Mutual Bank Limited; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Teachers Mutual Bank Limited is seeking an experienced Application Support Technical Specialist to help keep our business-critical applications stable, reliable and performing at their best. You’ll manage incidents, troubleshoot issues, and work with internal teams and external vendors to maintain dependable technology services for our people and members.

You will contribute to maintaining application availability, supporting releases and improving technical processes in a collaborative,

Qualifications

• Four+ years of professional IT experience in application support or similar.
• Experience supporting business-critical applications and systems.
• Strong troubleshooting, incident management and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and meet deadlines.
• Basic knowledge of Windows Server and Linux/Unix administration.

Responsibilities

• Monitor, prioritise and resolve application incidents and service requests.
• Triage escalated complex issues when required.
• Maintain availability and performance of supported applications and services.
• Communicate timely updates to users regarding requests and incidents.
• Work with vendors to implement and support reliable software solutions.
• Install, configure, monitor and administer application servers.
• Maintain technical documentation and application support procedures.
• Develop scripts to automate repeatable tasks and improve efficiency.
• Support technology projects, implementations and deployments.
• Assist with planned releases, patches, fixes and updates.
• Participate in emergency support and disaster recovery activities when required.

Skills

Incident management

Troubleshooting

Communication

Prioritization

Windows Server

Linux/Unix

Documentation

Automation scripting

Education

Bachelor's degree in IT

ITIL certification (optional)

Tools

Jira

Confluence

Bitbucket

SharePoint

Job description

Teachers Mutual Bank Limited is seeking an experienced Application Support Technical Specialist to help keep our business-critical applications stable, reliable and performing at their best. You’ll manage incidents, troubleshoot issues, and work with internal teams and external vendors to maintain dependable technology services for our people and members.

You will contribute to maintaining application availability, supporting releases and improving technical processes in a collaborative,