Customer Care & Digital Banking Specialist (Hybrid)

Teachers Mutual Bank Limited; Sydney; Hybrid; AUD 52,000 - 78,000; Full time

Job summary

Teachers Mutual Bank Limited is seeking a Contact Centre Service Officer to support members through their banking journey. You’ll handle inbound calls, provide online/mobile banking support, and guide customers through digital platforms with a focus on exceptional service.

Ideal candidates have strong communication skills, problem-solving mindset, and adaptability to learn new systems. A hybrid working model is offered, with emphasis on member-first service and product recommendations.

Qualifications

• 2+ years of customer service experience, call centre experience preferred.
• Experience in retail sales, customer service, admin or hospitality.
• Professional customer service and phone manner.
• Tech savvy with MS Office and computer systems.

Responsibilities

• Respond to inbound calls with empathy and professionalism.
• Resolve general banking and technical enquiries including online/mobile support.
• Guide members through digital platforms and troubleshoot issues.
• Offer tailored solutions and promote relevant products and services to members.
• Achieve KPIs aligned with our strategic goals and service excellence.

Skills

Customer service

Call centre

Professional communication

Tech savvy

Team player

Tools

MS Office Suite

Job description

Teachers Mutual Bank Limited is seeking a Contact Centre Service Officer to support members through their banking journey. You’ll handle inbound calls, provide online/mobile banking support, and guide customers through digital platforms with a focus on exceptional service.

Ideal candidates have strong communication skills, problem-solving mindset, and adaptability to learn new systems. A hybrid working model is offered, with emphasis on member-first service and product recommendations.