Application Support Analyst — Hybrid, Growth & Impact

Centorrino Technologies; Australia; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid working

Training & development

Discounts on IT equipment & services

IT equipment provided or discounted

Team events

Job summary

Centorrino Technologies is seeking an Application Support Analyst in Australia to support internal business applications and BAU processes. You will troubleshoot, guide users, and manage a diverse SaaS portfolio to help teams work more efficiently.

You will participate in system improvements, documentation, and cross-functional initiatives while balancing day-to-day support with strategic projects. Hybrid work and ongoing professional development are offered.

Qualifications

• Experience supporting business applications or internal systems in a service desk environment.
• Strong troubleshooting skills across user access, data and workflow issues.
• Comfortable learning and supporting a diverse range of business applications.

Responsibilities

• Provide day-to-day support for CT’s internal business applications, troubleshooting and resolving user issues promptly.
• Investigate errors, access issues, workflow problems and basic integrations; escalate when needed.
• Support and administer a portfolio of SaaS apps including ConnectWise, HubSpot, BambooHR, Zapier and more.
• Assist with system configuration, user administration and occasional process improvements.
• Document issues and updates to promote consistent usage of applications and reduce recurring problems.
• Collaborate with stakeholders to translate business requirements into practical system updates.

Skills

Application support

Troubleshooting

Stakeholder management

BAU support

SaaS platforms

Tools

ConnectWise

Quosal

Enboarder

HubSpot

DeskDirector

N-able

QBO

BambooHR

Zapier

ShiftCare

Job description

Centorrino Technologies is seeking an Application Support Analyst in Australia to support internal business applications and BAU processes. You will troubleshoot, guide users, and manage a diverse SaaS portfolio to help teams work more efficiently.

You will participate in system improvements, documentation, and cross-functional initiatives while balancing day-to-day support with strategic projects. Hybrid work and ongoing professional development are offered.