Hybrid Application Support Analyst - Grow with SaaS Stack

Centorrino Technologies Pty Ltd.; Australia; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid working

Training & development

Discounts & benefits

IT equipment provided

Team events

Job summary

Centorrino Technologies Pty Ltd. is seeking an Application Support Analyst in Australia to support internal business applications and BAU systems. You’ll troubleshoot user issues, manage basic integrations, and assist with system configuration and documentation.

You’ll work across a diverse SaaS portfolio, including ConnectWise, HubSpot and BambooHR, while contributing to ongoing improvement projects and automation. A hybrid work model is available.

Qualifications

• Experience supporting business applications, SaaS platforms or internal systems within an application support, systems support or service desk environment.
• Strong troubleshooting skills across application issues, user access, data and workflow errors, and basic system integrations.
• Comfortable working across a diverse range of business applications and learning new systems quickly.
• Experience with listed platforms (ConnectWise, Quosal, Enboarder, HubSpot, DeskDirector, N-able, QBO, BambooHR, ScalePad, SmileBack, Workable, Zapier, Wise-Sync, Lusha, VisualCare or ShiftCare) would be advantageous.
• Ability to work effectively across BAU support, system administration and small improvement projects.

Responsibilities

• Provide day-to-day support for CT’s internal business applications, troubleshooting and resolving user issues in a timely and practical manner.
• Investigate application errors, access issues, workflow problems and basic integration queries, escalating where required.
• Support and administer a varied portfolio of SaaS and business applications.
• Assist with system configuration, user administration, workflow changes and general system housekeeping.
• Identify opportunities to simplify processes, improve system usability and reduce recurring issues.
• Maintain accurate system documentation and process guides.
• Contribute to system improvement projects and automation initiatives.
• Work with internal stakeholders to translate business requirements into practical system updates.
• Balance day-to-day support with improvement initiatives and changing priorities.
• Assist the Head of Digital and Platforms with prioritising support activities.
• Provide a responsive, service-focused experience to internal users.

Skills

Troubleshooting

Stakeholder management

System administration

Learning quickly

Tools

ConnectWise

Quosal

Enboarder

HubSpot

DeskDirector

N-able

QBO

BambooHR

ScalePad

SmileBack

Workable

Zapier

Wise-Sync

Lusha

VisualCare

ShiftCare

Job description

Centorrino Technologies Pty Ltd. is seeking an Application Support Analyst in Australia to support internal business applications and BAU systems. You’ll troubleshoot user issues, manage basic integrations, and assist with system configuration and documentation.

You’ll work across a diverse SaaS portfolio, including ConnectWise, HubSpot and BambooHR, while contributing to ongoing improvement projects and automation. A hybrid work model is available.