Hybrid Service Desk Analyst – SaaS & Cloud Support

Centaur Software; Sydney; Hybrid; AUD 58,000 - 78,000; Full time

Benefits offered by this job

Hybrid working

Training program

Job summary

Centaur Software is seeking a Service Desk Analyst (Application Support) to troubleshoot and resolve application issues for clients across Australia, New Zealand and Singapore. You’ll support our desktop products and Dental4Web, a growing SaaS platform, with hybrid office/home work and a strong customer-focus.

Ideal candidates have 6–12 months in a front-line role, IT certificate(s), excellent communication, and the ability to juggle tasks in a busy team environment.

Qualifications

• Certificate II in Information Technology (or higher) required.
• 6–12 months in a customer-facing service role.
• Excellent written and verbal communication.
• Ability to work rotating roster and weekend on-call.
• Hybrid work setup with reliable home internet.
• Unrestricted right to work in Australia.

Responsibilities

• Respond to customer queries by phone, email and self-service tickets.
• Diagnose application issues across local, Terminal Server, Hosted Server and cloud.
• Collaborate with colleagues to manage request flow and escalate when needed.
• Maintain detailed records in the online ticketing system.
• Complete various maintenance tasks for clients.

Skills

Customer service

Communication

Time management

Documentation

Education

Certificate II in IT

Certificate IV in IT

Tools

RDP

TeamViewer

Windows OS

Microsoft 365

MS Teams

Job description

Centaur Software is seeking a Service Desk Analyst (Application Support) to troubleshoot and resolve application issues for clients across Australia, New Zealand and Singapore. You’ll support our desktop products and Dental4Web, a growing SaaS platform, with hybrid office/home work and a strong customer-focus.

Ideal candidates have 6–12 months in a front-line role, IT certificate(s), excellent communication, and the ability to juggle tasks in a busy team environment.