Application Specialist: Systems & Data Enablement

UPA Corporation Bhd; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive remuneration

Not-for-profit salary packaging

Flexible working arrangements

Wellness program

Employee Assistance Program (EAP)

Learning and development opportunities

Retention bonus up to $500 (eligible)

Supportive team culture

Job summary

UPA Aged Care Solutions is seeking an experienced Application Specialist to maintain and optimise the business applications that keep our NSW services running smoothly. You will work with stakeholders across the organisation to ensure systems are reliable, efficient and aligned with care delivery needs.

The role combines technical troubleshooting with user support, reporting, data governance and continuous improvement, in a values-driven not-for-profit environment that makes a real difference in

Qualifications

• A tertiary qualification in Information Systems, Information Technology, Business or a related discipline.
• Minimum of 3 years' experience in an Application Specialist, Systems Analyst, Application Support or similar role.
• Experience working with business or clinical applications such as AlayaCare, LeeCare, iChris, Humanforce or Ausmed, or comparable platforms.
• Strong technical troubleshooting, analytical and problem-solving skills.
• Experience using reporting and data analysis tools such as Power BI, Excel or SQL.
• Excellent communication and interpersonal skills, with the ability to explain technical information clearly to non-technical users.
• Strong organisational skills, attention to detail and the ability to manage competing priorities.
• A collaborative mindset, customer-focused approach and commitment to delivering quality outcomes.

Responsibilities

• Application Support: Provide day-to-day support, troubleshooting and administration of key business and operational applications.
• Systems Integration: Support effective integration and data flow between applications to improve business processes.
• Reporting and Analytics: Develop and maintain reports, dashboards and insights to support informed business decisions.
• Data Quality and Governance: Maintain data accuracy, integrity, security and compliance across business systems.
• Continuous Improvement: Identify opportunities to streamline processes, enhance system functionality and improve the user experience.
• Stakeholder Engagement: Work collaboratively with internal teams, external vendors and system users to resolve issues and deliver practical solutions.
• Training and User Support: Provide guidance and support to employees, helping them confidently use business applications.
• Compliance and Best Practice: Contribute to workplace safety, professional development and organisational policies and procedures.

Skills

3+ years exp

Power BI

SQL

Excel

Analytical thinking

Education

Bachelor degree in IT/IS or related

Tools

AlayaCare

LeeCare

iChris

Humanforce

Ausmed

Job description

UPA Aged Care Solutions is seeking an experienced Application Specialist to maintain and optimise the business applications that keep our NSW services running smoothly. You will work with stakeholders across the organisation to ensure systems are reliable, efficient and aligned with care delivery needs.

The role combines technical troubleshooting with user support, reporting, data governance and continuous improvement, in a values-driven not-for-profit environment that makes a real difference in