Application Support Specialist

Sarb Management Group; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Free on-site gym membership

Myki commuter club

Job summary

Sarb Management Group is seeking an Application Support Specialist to join our Data Services team. You will be responsible for ongoing support, maintenance, monitoring, and administration of client applications, databases and data processing services, ensuring reliability and adherence to SLAs.

In this role you will handle incidents, configure data processing jobs, perform health checks and document knowledge bases. A strong customer-service mindset and 2+ years in a similar role are required.

Qualifications

• Bachelor degree or diploma in computing or related field.
• 2+ years in Application Support or similar role.
• Strong SQL scripting and database querying.
• Knowledge of incident management, SLA-driven support and ETL concepts.

Responsibilities

• Be the first point of contact for application support needs and incidents.
• Configure data processing jobs and respond within service levels.
• Log and update support requests in the service desk system.
• Create and maintain SQL scripts to support client operations.
• Perform system health checks to ensure availability and performance.
• Oversee daily tasks including SFTP transfers and automated processes.
• Identify opportunities to improve processes and automate tasks.
• Maintain support documentation and knowledge bases.

Skills

SQL scripting

Data processing

Application support

Customer service

Education

Tertiary degree or diploma in computing

Tools

SFTP

Job description

Work for a leading Australian innovative technology and data company helping to solve complex data challenges

Challenge the status quo to develop new technical solutions

Access free on-site gym membership, Myki commuter club and many more employee benefits!

About the Role

Elevate your career with us as we continue to innovate and deliver new products to market

Exciting growth of our organisation sees the need for a highly motivatedApplication Support Specialistto join our Data Services team. In this role you will be responsible for the ongoing support, maintenance, monitoring, and administration of client applications, databases, and data processing services.

This role plays a key part in maintaining service reliability, supporting business-critical applications, and ensuring client expectations and service level commitments are consistently achieved.

A high degree of sensitivity to delivering exceptional customer service is integral to this role.

Key Responsibilities:

As the Application Support Specialist, you will be responsible for:

• Acting as the first point of contact for all application support needs, incidents and requests and carrying out all administrative tasks necessary to maintain continuity of service and workflow
• Completing data processing activities, job configuration tasks, and responding to support request and escalations within agreed service levels and operational time frames.
• Logging, updating, and maintaining all support requests, incidents, calls, and emails within the designated service desk system.
• Creating, reviewing, and maintaining SQL scripts required to support client operations and data processing activities.
• Conducting system health checks, providing timely support, and taking remedial action where required to maintain application availability and performance.
• Ensuring daily operational tasks and processes, including SFTP transfers, data exports, scheduled jobs, and automated processes, have completed successfully.
• Identifying opportunities for process improvements and automation within support and data processing functions.
• Preparing and maintaining support documentation, procedures, and knowledge base documentation

What We’re Looking for:

Our ideal candidate has successfully completed a tertiary degree, diploma or equivalent training course in computing, programming and general project management and has had at least 2 years work experience in in an Application Support, Technical Support, Database Support or similar role.

The following experience is desirable.

Strong SQL scripting and database querying skills.

Knowledge of application support, troubleshooting and incident management processes.

Understanding of file transfer technologies, including SFTP.

Understanding of data processing, ETL and data quality concepts.

Software testing and quality assurance knowledge.

Experience supporting business-critical applications and data processing environments.

Experience working within SLA-driven support environments

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa with full working rights. Work eligibility will be confirmed as part of the recruitment process.

DCA is an Equal Employment Opportunity employer committed to supporting a working environment of mutual respect, teamwork and trust and a workplace that attracts, develops and retains highly skilled people.We do not use AI to auto-reject applicants based on skills or experience, and screening calls may be conducted to verify key areas of expertise. Please review your resume carefully to ensure all information is accurate before submission.