Application Specialist

UPA; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive remuneration

Flexible working arrangements

Health and wellbeing support

Employee Assistance Program (EAP)

Learning and development opportunities

Supportive and welcoming team culture

Meaningful work

Up to $500 retention bonus

Job summary

UPA Aged Care Solutions is seeking an Application Specialist to support, maintain and optimise our business applications across NSW. You will collaborate with stakeholders to ensure systems are reliable, efficient and aligned with care delivery needs.

The role combines technical problem solving with hands-on user support, data reporting and process improvement, contributing to meaningful outcomes for residents and staff in a supportive not-for-profit environment.

Qualifications

• A tertiary qualification in Information Systems, Information Technology, Business or a related discipline.
• A minimum of 3 years' experience in an Application Specialist, Systems Analyst, Application Support or similar role.
• Experience with business or clinical applications such as AlayaCare, LeeCare, iChris, Humanforce or Ausmed, or comparable platforms.
• Strong technical troubleshooting, analytical and problem-solving skills.
• Experience using reporting and data analysis tools such as Power BI, Excel or SQL.
• Excellent communication and interpersonal skills, with the ability to explain technical information clearly to non-technical users.
• Strong organisational skills, attention to detail and the ability to manage competing priorities.
• A collaborative mindset, customer-focused approach and commitment to delivering quality outcomes.
• A genuine interest in improving systems, processes and the overall user experience.

Responsibilities

• Application Support: Provide day-to-day support, troubleshooting and administration of key business and operational applications.
• Systems Integration: Support effective integration and data flow between applications to improve business processes.
• Reporting and Analytics: Develop and maintain reports, dashboards and insights to support informed business decisions.
• Data Quality and Governance: Maintain data accuracy, integrity, security and compliance across business systems.
• Continuous Improvement: Identify opportunities to streamline processes, enhance system functionality and improve the user experience.
• Stakeholder Engagement: Work collaboratively with internal teams, external vendors and system users to resolve issues and deliver practical solutions.
• Training and User Support: Provide guidance and support to employees, helping them confidently use business applications.
• Compliance and Best Practice: Contribute to workplace safety, professional development and organisational policies and procedures.

Skills

Communication

Analytical thinking

Team collaboration

Education

Bachelors in Information Systems / IT / Business

Tools

Power BI

Excel

SQL

Job description

Application Specialist

Make a meaningful impact through technology | Supportive and collaborative team | Not-for-profit organisation

The Organisation

At UPA Aged Care Solutions, we believe that everyone deserves to live with dignity, respect and independence.

As a not-for-profit, values-driven organisation, we are committed to delivering high-quality Residential Aged Care, Home Care and Retirement Living services across NSW.

Our people are at the heart of everything we do. We pride ourselves on creating a supportive, inclusive and collaborative workplace where employees are valued, encouraged to grow and empowered to make a meaningful difference.

The Opportunity

Are you a tech-savvy problem solver who enjoys improving systems, supporting people and making technology work smarter?

We are seeking a motivated and experienced Application Specialist to join our team and play a key role in supporting, maintaining and optimising the business applications that keep UPA running smoothly.

In this role, you will work closely with stakeholders across the organisation to ensure our systems are reliable, efficient and aligned with business needs.

This is a fantastic opportunity for someone who enjoys combining technical expertise with practical problem-solving and wants to contribute to an organisation that makes a genuine difference in people's lives.

Key Responsibilities

As our Application Specialist, you will:

• Application Support: Provide day-to-day support, troubleshooting and administration of key business and operational applications.
• Systems Integration: Support effective integration and data flow between applications to improve business processes.
• Reporting and Analytics: Develop and maintain reports, dashboards and insights to support informed business decisions.
• Data Quality and Governance: Maintain data accuracy, integrity, security and compliance across business systems.
• Continuous Improvement: Identify opportunities to streamline processes, enhance system functionality and improve the user experience.
• Stakeholder Engagement: Work collaboratively with internal teams, external vendors and system users to resolve issues and deliver practical solutions.
• Training and User Support: Provide guidance and support to employees, helping them confidently use business applications.
• Compliance and Best Practice: Contribute to workplace safety, professional development and organisational policies and procedures.

About You – What You'll Bring

We are looking for someone who is proactive, analytical, approachable and passionate about delivering effective technology solutions.

To be successful in this role, you will ideally have:

• A tertiary qualification in Information Systems, Information Technology, Business or a related discipline.
• A minimum of 3 years' experience in an Application Specialist, Systems Analyst, Application Support or similar role.
• Experience working with business or clinical applications such as AlayaCare, LeeCare, iChris, Humanforce or Ausmed, or comparable platforms.
• Strong technical troubleshooting, analytical and problem-solving skills.
• Experience using reporting and data analysis tools such as Power BI, Excel or SQL.
• Excellent communication and interpersonal skills, with the ability to explain technical information clearly to non-technical users.
• Strong organisational skills, attention to detail and the ability to manage competing priorities.
• A collaborative mindset, customer-focused approach and commitment to delivering quality outcomes.
• A genuine interest in improving systems, processes and the overall user experience.

Why Join UPA?

At UPA, you'll be part of an organisation where your work has purpose and your contribution truly matters.

We offer a range of benefits, including:

• Competitive remuneration and access to attractive not-for-profit salary packaging benefits for eligible employees, including up to $15,900 for living expenses and $2,650 for meal entertainment, subject to applicable rules.
• Work-life balance with flexible working arrangements where available.
• Health and wellbeing support through our Wellness Program.
• Employee Assistance Program (EAP) offering confidential support.
• Learning and development opportunities to build your skills and grow your career.
• Supportive and welcoming team culture where collaboration and new ideas are encouraged.
• Meaningful work supporting technology that helps our teams deliver quality care and services.
• Up to $500 retention bonus for eligible permanent appointments.

Pre-Employment Requirements

The successful applicant will be required to complete satisfactory pre-employment screening, which may include:

• A National Criminal History Check.
• A Pre-Employment Medical Assessment.
• Compliance with UPA's Immunisation and Vaccination Policy, including applicable COVID-19 and annual influenza vaccination requirements.

Appointment will be subject to the satisfactory completion of all required pre-employment checks.

Ready to Make a Difference?

For a confidential discussion or a copy of the position description, please contact our friendly Talent Acquisition Team , please visit www.upa.org.au.

Diversity and Inclusion

UPA is proud to be an inclusive and equal opportunity employer. We welcome applications from people of all ages, genders and backgrounds, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse communities, LGBTQIA+ individuals, veterans, refugees and people living with disability.

If you require any adjustments during the recruitment or interview process, please contact our Talent Acquisition Team at www.upa.org.au. We are committed to ensuring everyone has a fair and accessible opportunity to shine.