Apartment Settlement & Customer Care Coordinator

Deicorp; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Deicorp is seeking an experienced Settlement Operations Coordinator to join the Client Care team in Sydney. The role focuses on coordinating operational and administrative activities to support apartment settlements across residential developments.

You will work closely with the Client Relationship Manager and wider team to manage communications, settlement readiness, information nights, and handover events, ensuring a seamless purchaser experience in a fast-paced environment.

Qualifications

• Experience within residential property development, settlements, customer care or project coordination.
• Strong understanding of the off-the-plan purchaser journey.
• Excellent written and verbal communication skills.
• Experience coordinating multiple tasks, stakeholders and deadlines.
• Strong attention to detail and problem-solving ability.

Responsibilities

• Coordinate purchaser communications and project updates.
• Manage settlement readiness trackers and reporting.
• Coordinate valuation programs and purchaser access requirements.
• Coordinate and facilitate Pre-Settlement Viewings.
• Plan, coordinate and facilitate Information Nights, Hard Hat Tours and Key Handover Events.
• Manage event registrations, logistics and attendee communications.
• Maintain purchaser records in Salesforce and other systems.
• Elevate enquiries and complaints where appropriate.
• Prepare purchaser information guides and handover materials.
• Liaise with purchasers, valuers and internal stakeholders.

Skills

Residential property development

Settlement coordination

Organisation & time management

Communication skills

Customer service

Tools

Salesforce CRM

Job description

Deicorp is seeking an experienced Settlement Operations Coordinator to join the Client Care team in Sydney. The role focuses on coordinating operational and administrative activities to support apartment settlements across residential developments.

You will work closely with the Client Relationship Manager and wider team to manage communications, settlement readiness, information nights, and handover events, ensuring a seamless purchaser experience in a fast-paced environment.