APAC Solutions Architect (Sydney) — Elevate Ecommerce Integrations

Triple Whale Inc.; Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Job summary

Triple Whale Inc. is seeking a Solutions Architect in Australia to lead onboarding for our most complex customers. You will architect integrations, manage data flows, and collaborate with customer dev teams to ensure timely deployments and scalable solutions.

Bring 5+ years of implementation engineering experience, strong communication, and hands-on skills with Postman, API tooling, and Shopify/ecommerce contexts. This role requires base in Australia and authorisation to work locally.

Qualifications

• 5+ years in solutions/implementation engineering with strong customer-facing experience.
• Proven ability to troubleshoot integrations end-to-end — webhooks, pixels, API auth, and data flows using Postman, cURL, and DevTools.
• Strong communicator who can translate complex technical topics for both dev and non-technical audiences.
• Familiarity with ecommerce platforms (Shopify, attribution, LTV/ROAS) and modern cloud/network fundamentals.
• Track record of partnering with CS teams, gathering customer feedback, and managing multiple implementations simultaneously.

Responsibilities

• Lead the technical onboarding for our most complex customers, managing integration of Triple Whale’s APIs, JS pixel, and server-side data flows.
• Collaborate with the customer's dev teams to ensure successful and timely deployment — acting as their dedicated technical point of contact.
• Develop implementation plans, surface best practices, and assist with light scripting (e.g., Python, SQL, API) to support custom use cases.
• Serve as an embedded technical partner to our Customer Success Managers, helping unblock and guide top accounts on product adoption, tracking setup, and advanced configurations.
• Participate in escalations requiring deep technical investigation — using debugging tools (Postman, DevTools, logs) to identify and resolve issues.
• Partner cross-functionally with Product and Engineering to provide feedback on gaps, blockers, and feature requests surfaced during implementation.
• Help design repeatable onboarding flows and reusable solution patterns to scale future complex integrations.
• Contribute to internal documentation, tooling, and enablement that helps the CS org become more self-sufficient over time.

Skills

Customer-facing communication

Strong communicator

Technical troubleshooting

Cross-functional collaboration

Education

No formal degree required

Tools

Postman

cURL

DevTools

Job description

Triple Whale Inc. is seeking a Solutions Architect in Australia to lead onboarding for our most complex customers. You will architect integrations, manage data flows, and collaborate with customer dev teams to ensure timely deployments and scalable solutions.

Bring 5+ years of implementation engineering experience, strong communication, and hands-on skills with Postman, API tooling, and Shopify/ecommerce contexts. This role requires base in Australia and authorisation to work locally.