Remote APAC Solutions Architect for Ecommerce Integrations

Triple Whale Inc.; Sydney; Remote; AUD 150,000 - 210,000; Full time

Job summary

Triple Whale is the AI operating system built for modern commerce. We help you see what’s working, what’s not, and what to do next. We enable automated actions across ads, creative generation, and inventory risk, all grounded in robust data signals.

As a Solutions Architect at Triple Whale, you’ll lead complex customer onboarding, architect seamless integrations, and optimize data flows. You’ll bridge technology with real-world customer needs, driving success across our top accounts in a

Qualifications

• 5+ years in solutions/implementation engineering with strong customer-facing experience.
• Proven ability to work with customers to translate needs into technical solutions.
• Strong communication skills to explain complex topics to technical and non-technical audiences.

Responsibilities

• Lead the technical onboarding for complex customers and API/pixel integrations.
• Collaborate with customer dev teams to ensure timely deployment as the technical lead.
• Develop implementation plans and surface best practices; assist with light scripting (Python/SQL/API).
• Serve as embedded technical partner to Customer Success Managers to drive product adoption.
• Participate in escalations using debugging tools to identify and resolve issues.
• Provide feedback to Product/Engineering on gaps and feature requests.
• Help design repeatable onboarding flows and reusable patterns for future integrations.
• Contribute to internal docs and tooling to empower the CS org.

Skills

Solutions/implementation eng

Customer-facing

Communication

Tools

RESTful APIs

SQL

JavaScript

Python

Node.js

Job description

Triple Whale is the AI operating system built for modern commerce. We help you see what’s working, what’s not, and what to do next. We enable automated actions across ads, creative generation, and inventory risk, all grounded in robust data signals.

As a Solutions Architect at Triple Whale, you’ll lead complex customer onboarding, architect seamless integrations, and optimize data flows. You’ll bridge technology with real-world customer needs, driving success across our top accounts in a