APAC Solutions Architect — Ecommerce Integrations

Triple Whale Inc.; Sydney; On-site; AUD 140,000 - 210,000; Full time

Job summary

Triple Whale is seeking a Solutions Architect to lead complex ecommerce integrations and data flows for our growing client base.

You’ll partner with product, engineering, and customer success to design scalable solutions, own onboarding, troubleshoot end-to-end integrations, and codify best practices and reusable patterns.

This role places you at the front line of customer impact in a fast-paced, data-driven company, with Australia-based opportunities in Sydney.

Qualifications

• 5+ years in solutions/implementation engineering with strong customer-facing experience.
• Hands-on expertise with RESTful APIs, SQL, JavaScript (tracking/pixels), and light backend scripting (Python/Node).
• Proven ability to troubleshoot integrations end-to-end — webhooks, pixels, API auth, and data flows — using tools like Postman, cURL, and DevTools.
• Strong communicator who can translate complex technical topics for both dev and non-technical audiences.
• Familiarity with ecommerce platforms (Shopify, attribution, LTV/ROAS) and modern cloud/network fundamentals.

Responsibilities

• Lead the technical onboarding for our most complex customers, managing integration of Triple Whale’s APIs, JS pixel, and server-side data flows
• Collaborate with the customer's dev teams to ensure successful and timely deployment — acting as their dedicated technical point of contact
• Develop implementation plans, surface best practices, and assist with light scripting (e.g., Python, SQL, API) to support custom use cases
• Serve as an embedded technical partner to our Customer Success Managers, helping unblock and guide top accounts on product adoption, tracking setup, and advanced configurations
• Participate in escalations requiring deep technical investigation — using debugging tools (e.g., Postman, DevTools, logs) to identify and resolve issues
• Partner cross-functionally with Product and Engineering to provide feedback on gaps, blockers, and feature requests surfaced during implementation
• Help design repeatable onboarding flows and reusable solution patterns to scale future complex integrations
• Contribute to internal documentation, tooling, and enablement that helps the CS org become more self-sufficient over time

Skills

Solutions engineering

Customer-facing experience

RESTful APIs

SQL

JavaScript

Python

Node.js

Tools

Postman

DevTools

cURL

Job description

Triple Whale is seeking a Solutions Architect to lead complex ecommerce integrations and data flows for our growing client base.

You’ll partner with product, engineering, and customer success to design scalable solutions, own onboarding, troubleshoot end-to-end integrations, and codify best practices and reusable patterns.

This role places you at the front line of customer impact in a fast-paced, data-driven company, with Australia-based opportunities in Sydney.