Solutions Architect, APAC Sydney

Triple Whale Inc.; Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Job summary

Triple Whale Inc. is seeking a Solutions Architect in Australia to lead onboarding for our most complex customers. You will architect integrations, manage data flows, and collaborate with customer dev teams to ensure timely deployments and scalable solutions.

Bring 5+ years of implementation engineering experience, strong communication, and hands-on skills with Postman, API tooling, and Shopify/ecommerce contexts. This role requires base in Australia and authorisation to work locally.

Qualifications

• 5+ years in solutions/implementation engineering with strong customer-facing experience.
• Proven ability to troubleshoot integrations end-to-end — webhooks, pixels, API auth, and data flows using Postman, cURL, and DevTools.
• Strong communicator who can translate complex technical topics for both dev and non-technical audiences.
• Familiarity with ecommerce platforms (Shopify, attribution, LTV/ROAS) and modern cloud/network fundamentals.
• Track record of partnering with CS teams, gathering customer feedback, and managing multiple implementations simultaneously.

Responsibilities

• Lead the technical onboarding for our most complex customers, managing integration of Triple Whale’s APIs, JS pixel, and server-side data flows.
• Collaborate with the customer's dev teams to ensure successful and timely deployment — acting as their dedicated technical point of contact.
• Develop implementation plans, surface best practices, and assist with light scripting (e.g., Python, SQL, API) to support custom use cases.
• Serve as an embedded technical partner to our Customer Success Managers, helping unblock and guide top accounts on product adoption, tracking setup, and advanced configurations.
• Participate in escalations requiring deep technical investigation — using debugging tools (Postman, DevTools, logs) to identify and resolve issues.
• Partner cross-functionally with Product and Engineering to provide feedback on gaps, blockers, and feature requests surfaced during implementation.
• Help design repeatable onboarding flows and reusable solution patterns to scale future complex integrations.
• Contribute to internal documentation, tooling, and enablement that helps the CS org become more self-sufficient over time.

Skills

Customer-facing communication

Strong communicator

Technical troubleshooting

Cross-functional collaboration

Education

No formal degree required

Tools

Postman

cURL

DevTools

Job description

Triple Whale is the AI operating system built for modern commmerce. We help you see what's actually working in your business, what's not, and what to do next. Then we take action for you — pausing the underperforming ad, generating the next batch of creative, flagging the inventory risk before it hurts your bottom line.

We pull every signal in your business into one place, and put it on the most trusted measurement foundation in the industry. And on top of that, we give you the only AI harness in commerce — Moby — letting you tap any LLM you want, grounded in the full context of your business. Moby doesn't just surface insights, it executes decisions for you, with automations that make the rest of your stack smarter.

The result: more than 65,000 brands like Kitsch, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible.

What you’re applying for:

As a Solutions Architect at Triple Whale, you’ll play a pivotal role in shaping how the most innovative ecommerce brands leverage our platform. We’re looking for a strategic problem-solver who can bridge the gap between cutting-edge technology and real-world customer needs. You’ll be the go-to expert for architecting seamless integrations, optimizing data flows, and driving technical success across our most complex accounts. If you're passionate about solving hard problems, building scalable solutions, and making a tangible impact at a high-growth company, this is your opportunity to lead from the front.

*Applicants must currently be based in Australia and be legally authorised to work in Australia.*

What you’ll do

• Lead the technical onboarding for our most complex customers, managing integration of Triple Whale’s APIs, JS pixel, and server-side data flows
• Collaborate with the customer's dev teams to ensure successful and timely deployment — acting as their dedicated technical point of contact
• Develop implementation plans, surface best practices, and assist with light scripting (e.g., Python, SQL, API) to support custom use cases
• Serve as an embedded technical partner to our Customer Success Managers, helping unblock and guide top accounts on product adoption, tracking setup, and advanced configurations
• Participate in escalations requiring deep technical investigation — using debugging tools (e.g., Postman, DevTools, logs) to identify and resolve issues
• Partner cross-functionally with Product and Engineering to provide feedback on gaps, blockers, and feature requests surfaced during implementation
• Help design repeatable onboarding flows and reusable solution patterns to scale future complex integrations
• Contribute to internal documentation, tooling, and enablement that helps the CS org become more self-sufficient over time

What you’ll bring

• 5+ years in solutions/implementation engineering with strong customer-facing experience
• Proven ability to troubleshoot integrations end-to-end — webhooks, pixels, API auth, and data flows — using tools like Postman, cURL, and DevTools
• Strong communicator who can translate complex technical topics for both dev and non-technical audiences
• Familiarity with ecommerce platforms (Shopify, attribution, LTV/ROAS) and modern cloud/network fundamentals
• Track record of partnering with CS teams, gathering customer feedback, and managing multiple implementations simultaneously

Join Us in Making Waves

If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.