AO4 Learning & Development Officer

Empire Group; Brisbane; On-site; AUD 68,000 - 97,000; Full time

Job summary

Empire Group is seeking an experienced Learning and Development Officer to support a Queensland Government department in Brisbane CBD. The role provides administrative and logistical support across learning initiatives, coordinating training, maintaining records and producing materials to improve delivery processes.

You will work with LMS or Adobe Acrobat, generate reports and dashboards, and engage stakeholders with strong organisational skills.

Qualifications

• Previous experience in administration, learning and development support or training coordination is highly desirable.
• Intermediate proficiency across Microsoft Office applications, including Teams, Outlook, Excel and SharePoint.
• Experience working with Learning Management Systems (LMS) or Adobe Acrobat will be highly regarded.
• Experience producing reports and dashboards is highly desirable.
• Strong interpersonal and stakeholder engagement skills.
• High levels of organisation, attention to detail and time management.

Responsibilities

• Providing administrative and logistical support and guidance to team members and regional offices in the delivery of learning and development programs.
• Undertaking desktop research to inform recommendations for continuous improvement in learning and development processes and practices.
• Assisting in the tracking, analysis and auditing of learning and development and business procedures, submissions and resources.
• Supporting the preparation of a range of high-quality written materials including reports, guides and presentations.
• A common week of activities could include: Enrolling learners into training and responding to enquiries, Logistical coordination of training, including room set up, printing, catering ordering, Administration of the learner management system, Enrol learners into training programs and respond to training-related enquiries, Reviewing preferred supplier lists to identify vendors for training, Post-training activities (following up on invoices, updating training trackers), Reporting on learner attendance and evaluation results.

Skills

Administration

L&D support

Training coordination

Microsoft Office

LMS

Reports & dashboards

Stakeholder engagement

Time management

Job description

• AO4 Learning and Development Officer
• QLD Government | Brisbane CBD
• $60.05 per hour + superannuation
• Initial contract to 30/06/2027 with high likelihood of ongoing contract extension

About the Role

An opportunity is available for an experienced and organised Learning and Development Officer to support the delivery of L&D initiatives within a large Queensland Government Department, based in Brisbane CBD.

You will provide administrative and logistical support across a range of learning and development initiatives, helping ensure training programs are delivered efficiently. The role will support training coordination, record management, reporting, resource development and business improvement activities.

Key Responsibilities

• Providing administrative and logistical support and guidance to team members and regional offices in the delivery of learning and development programs.
• Undertaking desktop research to inform recommendations for continuous improvement in learning and development processes and practices.
• Assisting in the tracking, analysis and auditing of learning and development and business procedures, submissions and resources.
• Supporting the preparation of a range of high-quality written materials including reports, guides and presentations.
• A common week of activities could include:
  • Enrolling learners into training and responding to enquiries
  • Logistical coordination of training, including room set up, printing, catering ordering
  • Administration of the learner management system
  • Enrol learners into training programs and respond to training-related enquiries.
  • Reviewing preferred supplier lists to identify vendors for training
  • Post-training activities (following up on invoices, updating training trackers)
  • Reporting on learner attendance and evaluation results

About You

To be successful in this role, you will demonstrate:

• Previous experience in administration, learning and development support or training coordination is highly desirable.
• Intermediate proficiency across Microsoft Office applications, including Teams, Outlook, Excel and SharePoint.
• Experience working with Learning Management Systems (LMS) or Adobe Acrobat will be highly regarded.
• Experience producing reports and dashboards is highly desirable.
• Strong interpersonal and stakeholder engagement skills.
• High levels of organisation, attention to detail and time management.

At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.