Ao3 Business Support Officer

Michelle Sneesby - Founder and Managing Partner; Mount Isa City; On-site; AUD 59,000 - 81,000; Full time

Job summary

Empire Group in Queensland is seeking a proactive Administration Officer to provide travel coordination, customer service and administrative support within a busy government team. This varied role involves coordinating travel, managing correspondence, supporting stakeholders and maintaining accurate records while delivering high standards of customer service.

Strong organisational and Excel skills are essential; government experience is valued.

Qualifications

• Strong administration and customer service experience.
• Excel and Microsoft Office suite proficiency.
• Experience in construction, property administration, engineering, or government is preferred.
• Excellent organisational skills and ability to manage competing priorities.
• High attention to detail and accuracy.
• Strong written and verbal communication skills.
• Ability to work in a KPI-driven, fast-paced environment.
• Clean driver’s licence (mandatory).

Responsibilities

• Coordinate travel bookings, including flights, accommodation, vehicle hire, charters and ferry transfers
• Provide professional customer service to internal and external stakeholders
• Prepare documentation, reports, registers and administrative records with a high level of accuracy
• Liaise with suppliers, contractors and stakeholders to ensure timely service delivery
• Manage incoming and outgoing phone and email correspondence
• Maintain accurate records and update information systems, including Microsoft Office and internal databases
• Support the development and maintenance of procedures, manuals and registers
• Assist with general administration duties and support senior staff as required

Skills

Administration

Customer service

Excel

Office suite

Attention to detail

Communication skills

Drivers licence

Tools

Microsoft Office

Job description

• AO3 Business Support Officer
• QLD Government
• $51.12 per hour + superannuation
• ASAP Start
• Initial contract to 29/01/2027 with high likelihood of ongoing contract extension

About the role

We're seeking a proactive Administration Officer to provide travel coordination, customer service and administrative support within a busy Queensland Government team.

This is a varied role where you'll be responsible for coordinating travel arrangements, managing correspondence, supporting stakeholders, maintaining accurate records and ensuring a high standard of customer service is delivered.

Key Responsibilities

• Coordinate travel bookings, including flights, accommodation, vehicle hire, charters and ferry transfers
• Provide professional customer service to internal and external stakeholders
• Prepare documentation, reports, registers and administrative records with a high level of accuracy
• Liaise with suppliers, contractors and stakeholders to ensure timely service delivery
• Manage incoming and outgoing phone and email correspondence
• Maintain accurate records and update information systems, including Microsoft Office and internal databases
• Support the development and maintenance of procedures, manuals and registers
• Assist with general administration duties and support senior staff as required

About You

• Strong administration and customer service experience
• Intermediate Microsoft Excel skills and confidence working across the Microsoft Office suite
• Previous experience in construction, property administration, engineering, government or similar is highly regarded
• Excellent organisational skills and the ability to manage competing priorities
• High attention to detail and accuracy when processing information
• Strong communication skills, both written and verbal
• The ability to work effectively in a KPI-driven, fast-paced environment
• Clean drivers licence (mandatory)

At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.