Housing Officer — Tenancy & Property Support

Empire Group; Brisbane; On-site; AUD 59,000 - 80,000; Full time

Benefits offered by this job

Superannuation

Job summary

Empire Group is seeking an AO3 Housing Officer to join the Queensland Government in Brisbane. The role runs Monday to Friday, 8:30am–4:30pm, at a rate of 51.12 AUD per hour plus superannuation. You will join a supportive Housing Service Centre delivering essential housing and tenancy services to the community.

You will assess housing needs, process applications, support tenancy management, conduct property visits and coordinate maintenance in a high-volume, diverse environment.

Qualifications

• Experience in a fast-paced customer service environment, face-to-face.
• Background in community services, property management or similar sector preferred.
• Ability to build rapport with a diverse range of customers.
• Empathy, professionalism and discretion when supporting vulnerable members.
• Intermediate Microsoft Office skills, including Excel.
• Current driver’s licence and willing to obtain a National Criminal History Check.

Responsibilities

• Engage with customers to assess housing assistance needs and process applications.
• Undertake intake interviews and facilitate referrals to support services.
• Support tenancy management: allocations, vacancies and ongoing arrangements.
• Conduct property visits and help resolve tenancy disputes and complaints.
• Coordinate property maintenance: raise work orders and schedule trades.
• Monitor rental accounts, arrears and maintain accurate records.

Skills

Customer service

Communication

Empathy

Discretion

De-escalation

Prioritisation

Driver's license

Tools

Excel

Job description

• AO3 Housing Officer
• Career opportunity!
• QLD Government
• $51.12 per hour + superannuation
• Monday – Friday | 8:30am – 4:30pm
• Initial contract to 31st of March 2027

You'll join a supportive Housing Service Centre team responsible for delivering essential housing and tenancy services to the community. Every day brings variety as you assist customers, manage competing priorities and assist people to connect with the support they need.

Working within a high-volume environment, you'll deliver a range or applicant, tenancy, housing and property management support while engaging with customers from diverse backgrounds, including those with complex circumstances.

What You'll Be Doing

• Engage with customers to assess housing assistance needs, process applications, undertake customer intake interviews and facilitate referrals to relevant support services.
• Support tenancy management activities, including allocations, vacancies and ongoing tenancy arrangements.
• Conduct property visits and assist in resolving tenancy disputes, complaints and other housing-related matters.
• Coordinate property maintenance activities including raising work orders and scheduling trades to complete maintenance.
• Undertake routine property inspections.
• Monitor rental accounts, arrears, assessments, deductions and refunds.
• Maintain accurate customer records, file notes and documentation with a high level of attention to detail.

About You
The successful candidate will thrive in a fast-paced environment, demonstrate strong empathy & resilience and have experience in a customer-facing role. You will be able to demonstrate the following:

• Experience in a fast-paced customer service environment, whether face-to-face.
• Previous experience within community services, property management or a similar sector will be highly regarded.
• The ability to build rapport and communicate effectively with a diverse range of customers.
• Empathy, professionalism and discretion when supporting vulnerable members of the community.
• Intermediate Microsoft Office skills, including Excel.
• Strong problem-solving skills and the ability to de-escalate challenging situations.
• Proven ability to manage competing priorities while maintaining accuracy and attention to detail.
• A current driver's licence (mandatory)
• The ability to successfully complete a National Criminal History Check prior to commencement (mandatory)

Apply
To be considered for this position, please apply directly below with an up-to-date CV and cover letter in Microsoft Word format. Alternatively, emailLouise Clarkdirectly [e-mail] |Please reference JOBID:1695956

At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.