AO3 Business Support Officer

Empire Group; Caboolture; On-site; AUD 61,000 - 81,000; Full time

Job summary

Empire Group in Queensland is seeking an AO3 Business Support Officer to provide high-level administrative support across state-wide technical programs. You will coordinate administrative processes, monitor work orders, manage inquiries, and support stakeholders to ensure timely project delivery.

The role involves supporting programs such as Electrical Upgrade, Electrical Safety, EV Charging and Ceiling Fan installation. Prior admin experience in construction/government is valued.

Qualifications

• Proficiency across Microsoft Office applications including Excel.
• Experience in administration within construction, mining, government, engineering or similar is highly regarded.
• Strong customer service and stakeholder engagement skills.
• Excellent organisational and time-management skills.
• Experience with work orders, job tracking, correspondence management or reporting.
• Experience using Ellipse or similar enterprise management systems is highly desirable.

Responsibilities

• Coordinate administrative support for state-wide technical and maintenance programs.
• Assist with preparation of scopes of work, quotations, reports and project documentation.
• Monitor outstanding jobs, work order status, and follow-up actions.
• Collaborate with regional business support officers to ensure project delivery.
• Manage incoming correspondence including emails, telephone enquiries and stakeholder communications.
• Maintain records and data entry, reporting activities.
• Develop and maintain procedures, registers and administrative documentation.

Skills

Microsoft Office

Excel

Customer service

Stakeholder engagement

Organisational skills

Communication

Work orders

Ellipse

Tools

Ellipse

Job description

• Initial Contract: 2 November 2026 to 30 April 2027 + highly likely ongoing contract extension
• Make a difference supporting key state-wide programs

• AO3 Business Support Officer
• QLD Government
• $51.12 per hour + superannuation
• Initial Contract: 2 November 2026 to 30 April 2027 + highly likely ongoing contract extension
• Make a difference supporting key state-wide programs

Join a busy and supportive team delivering important infrastructure and maintenance programs across Queensland.

About the Role

In this role, you will provide high-level administrative support to a range of state-wide technical programs and operational activities. You will coordinate administrative processes, monitor work order progress, manage customer enquiries, and support stakeholders to ensure projects and services are delivered effectively and on time.

Key Responsibilities

• Coordinate administrative support for state-wide technical and maintenance programs including Electrical Upgrade Program, Electrical Safety Program, EV Charging Program and Ceiling Fan installation program.
• Assist with the preparation of scopes of work, quotations, reports and project documentation.
• Monitor outstanding jobs, work order status, and follow-up actions to support timely service delivery.
• Collaborate with regional business support officers to ensure project delivery.
• Manage incoming correspondence including emails, telephone enquiries and stakeholder communications.
• Maintain accurate records, including data entry and reporting activities.
• Develop and maintain procedures, registers and administrative documentation.

About You

This is an excellent opportunity for an experienced administrator who thrives in a fast-paced environment, enjoys coordinating multiple priorities and is committed to delivering exceptional customer service.

• Proficiency across Microsoft Office applications including Excel.
• Previous administration experience in construction, mining, government, engineering or similar is highly regarded.
• Strong customer service and stakeholder engagement skills.
• Excellent organisational skills with the ability to manage competing priorities and meet deadlines.
• High attention to detail and strong written and verbal communication skills.
• Experience working with work orders, job tracking, correspondence management or reporting will be highly regarded.
• Experience using Ellipse or similar enterprise management systems is highly desirable.

At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.