ANZ IT Services & Cloud Delivery Coordinator

Essity; Springvale; On-site; AUD 90,000 - 110,000; Full time

Job summary

Essity is seeking an experienced IT Service Management Coordinator to join the ANZ IT team in Springvale, Australia. You will combine hands-on IT support with project delivery, focusing on Microsoft 365, Azure, cloud technologies and infrastructure to keep critical systems reliable.

Reporting to the Team Leader - IT Operations, you will partner with local, regional, and global teams, support stability and continuous improvement, and manage stakeholder expectations with a customer-first mindset.

Qualifications

• 3-5 years of experience in IT infrastructure, systems administration, or IT operations.
• Hands-on experience supporting Microsoft technologies including MS 365, Exchange Online, Teams, SharePoint, and OneDrive.
• Strong communication skills and ability to build relationships with both technical and non-technical stakeholders.
• Proactive, solutions-focused approach and a passion for delivering great service.

Responsibilities

• Provide Level 1-3 support across infrastructure, networking, end-user technologies, and business-critical systems.
• Support and maintain Microsoft technologies, including Microsoft 365, Exchange Online, Teams, SharePoint, and OneDrive.
• Assist with Azure cloud environments, infrastructure services, and disaster recovery capabilities.
• Partner with local, regional, and global IT teams to deliver projects, upgrades, and continuous improvement initiatives.
• Support change management activities while minimising disruption to business operations.
• Identify opportunities to improve system performance, user experience, and operational efficiency.

Skills

IT infrastructure

Systems administration

Stakeholder management

Customer service

Microsoft 365

Tools

Microsoft 365

Exchange Online

Teams

SharePoint

OneDrive

Azure

Job description

Essity is seeking an experienced IT Service Management Coordinator to join the ANZ IT team in Springvale, Australia. You will combine hands-on IT support with project delivery, focusing on Microsoft 365, Azure, cloud technologies and infrastructure to keep critical systems reliable.

Reporting to the Team Leader - IT Operations, you will partner with local, regional, and global teams, support stability and continuous improvement, and manage stakeholder expectations with a customer-first mindset.