IT Service & Cloud Operations Coordinator

Essity; Melbourne; On-site; AUD 85,000 - 120,000; Full time

Job summary

Essity in Melbourne is seeking an IT Service Management Coordinator to support stability and performance of our ANZ IT environment. You will partner with regional and global teams to deliver reliable services across Microsoft technologies and cloud platforms.

The role emphasizes customer-focused service, proactive improvement, and collaboration with infrastructure and end-user teams as we drive IT initiatives that enable people to work effectively.

Qualifications

• 3–5 years' experience in IT infrastructure, systems administration, or IT operations.
• Hands-on experience with Microsoft 365, Exchange Online, Teams, SharePoint, and OneDrive.
• Strong communication and stakeholder management skills.
• Customer-focused mindset and proactive continuous improvement.

Responsibilities

• Provide Level 1-3 support across infrastructure, networking, end-user technologies, and business-critical systems.
• Support and maintain Microsoft technologies, including Microsoft 365, Exchange Online, Teams, SharePoint, and OneDrive.
• Assist with Azure cloud environments, infrastructure services, and disaster recovery capabilities.
• Partner with local, regional, and global IT teams to deliver projects, upgrades, and continuous improvement initiatives.
• Support change management activities while minimising disruption to business operations.
• Identify opportunities to improve system performance, user experience, and operational efficiency.

Skills

IT infrastructure

Stakeholder management

Customer-focused service

Communication skills

Proactive problem solving

Tools

Microsoft 365

Exchange Online

Teams

SharePoint

OneDrive

Azure

Job description

Essity in Melbourne is seeking an IT Service Management Coordinator to support stability and performance of our ANZ IT environment. You will partner with regional and global teams to deliver reliable services across Microsoft technologies and cloud platforms.

The role emphasizes customer-focused service, proactive improvement, and collaboration with infrastructure and end-user teams as we drive IT initiatives that enable people to work effectively.