ANZ IT Service & Cloud Operations Coordinator

Hender Consulting; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Essity is seeking an experienced IT Service Management Coordinator to join our ANZ IT team based in Springvale. This role blends hands-on IT support with project delivery, focusing on Microsoft 365, Azure, cloud technologies and infrastructure to ensure reliability and performance across Australia and New Zealand.

You will partner with regional and global IT teams, deliver changes with minimal disruption, and drive continuous improvement in our technology environment while supporting critical

Qualifications

• 3–5 years’ experience in IT infrastructure, systems administration, or IT operations.
• Hands-on experience with Microsoft technologies (365, Exchange Online, Teams, SharePoint, OneDrive).
• Strong communication skills and stakeholder relationship-building.
• Proactive and solution-oriented with focus on service delivery.

Responsibilities

• Provide Level 1–3 support across infrastructure, networking, end-user technologies and critical systems.
• Maintain Microsoft technologies including Microsoft 365, Exchange Online, Teams, SharePoint and OneDrive.
• Assist with Azure cloud environments, infrastructure services and disaster recovery capabilities.
• Collaborate with local, regional and global IT teams on projects and improvements.
• Support change management activities with minimal business disruption.
• Identify opportunities to improve system performance and user experience.

Skills

IT infrastructure

IT operations

Stakeholder management

Microsoft 365

Exchange Online

Teams

SharePoint

OneDrive

Azure

Tools

Microsoft certifications

Job description

Essity is seeking an experienced IT Service Management Coordinator to join our ANZ IT team based in Springvale. This role blends hands-on IT support with project delivery, focusing on Microsoft 365, Azure, cloud technologies and infrastructure to ensure reliability and performance across Australia and New Zealand.

You will partner with regional and global IT teams, deliver changes with minimal disruption, and drive continuous improvement in our technology environment while supporting critical