IT Service Management Coordinator ANZ

Essity; Melbourne; On-site; AUD 85,000 - 120,000; Full time

Job summary

Essity in Melbourne is seeking an IT Service Management Coordinator to support stability and performance of our ANZ IT environment. You will partner with regional and global teams to deliver reliable services across Microsoft technologies and cloud platforms.

The role emphasizes customer-focused service, proactive improvement, and collaboration with infrastructure and end-user teams as we drive IT initiatives that enable people to work effectively.

Qualifications

• 3–5 years' experience in IT infrastructure, systems administration, or IT operations.
• Hands-on experience with Microsoft 365, Exchange Online, Teams, SharePoint, and OneDrive.
• Strong communication and stakeholder management skills.
• Customer-focused mindset and proactive continuous improvement.

Responsibilities

• Provide Level 1-3 support across infrastructure, networking, end-user technologies, and business-critical systems.
• Support and maintain Microsoft technologies, including Microsoft 365, Exchange Online, Teams, SharePoint, and OneDrive.
• Assist with Azure cloud environments, infrastructure services, and disaster recovery capabilities.
• Partner with local, regional, and global IT teams to deliver projects, upgrades, and continuous improvement initiatives.
• Support change management activities while minimising disruption to business operations.
• Identify opportunities to improve system performance, user experience, and operational efficiency.

Skills

IT infrastructure

Stakeholder management

Customer-focused service

Communication skills

Proactive problem solving

Tools

Microsoft 365

Exchange Online

Teams

SharePoint

OneDrive

Azure

Job description

Combine hands-on IT support with project delivery while growing your expertise in Microsoft 365, Azure, cloud technologies and infrastructure.

At Essity, we create innovative products and solutions that improve everyday well-being for millions of people around the world. We're looking for an experienced and customer-focused IT Service Management Coordinator to join our ANZ IT team based in Springvale and play a key role in ensuring the reliability, performance, and continuous improvement of our technology environment.

This is an opportunity to work across local, regional, and global teams, supporting critical business systems while contributing to technology initiatives that help our people work effectively and efficiently.

About the Role

Reporting to our Team Leader - IT Operations, the IT Service Management Coordinator is responsible for supporting the stability, performance, and ongoing enhancement of Essity's IT infrastructure and services across Australia and New Zealand.

You will act as a trusted technology partner for internal stakeholders, providing technical expertise across Microsoft technologies, cloud platforms, infrastructure, networks, and end-user support. Working closely with regional and global IT teams, you will help deliver a seamless technology experience while identifying opportunities for continuous improvement.

This role suits an IT professional with strong technical capability, a customer-centric mindset, and a passion for continuous improvement. You'll have the opportunity to influence how IT services are delivered across ANZ while contributing to regional and global technology initiatives.

What You Will Do

• Provide Level 1- 3 support across infrastructure, networking, end-user technologies, and business-critical systems.
• Support and maintain Microsoft technologies, including Microsoft 365, Exchange Online, Teams, SharePoint, and OneDrive.
• Assist with Azure cloud environments, infrastructure services, and disaster recovery capabilities.
• Partner with local, regional, and global IT teams to deliver projects, upgrades, and continuous improvement initiatives.
• Support change management activities while minimising disruption to business operations.
• Identify opportunities to improve system performance, user experience, and operational efficiency.

Who You Are

We're looking for someone who brings a blend of technical expertise, strong stakeholder management skills, and a customer-first mindset. You'll have:

• 3-5 years' experience in IT infrastructure, systems administration, or IT operations
• Strong hands‑on experience supporting Microsoft technologies, including Microsoft 365, Exchange Online, Teams, SharePoint, and OneDrive
• Strong communication skills and the ability to build relationships with both technical and non-technical stakeholders
• A proactive, solutions‑focused approach and a passion for delivering great service

It would be great if you also have:

• Microsoft certifications
• Exposure to regional or global IT environments

What We Can Offer You

Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere.

Innovate for Good | Excel Together | Be You With Us

Please note that we are seeking to appoint the successful candidate in January 2027 and will be progressing suitable applicants throughout the recruitment process accordingly.