IT Service & Cloud Operations Coordinator (ANZ)

AU01 Essity Australasia Pty Ltd; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Essity Australasia Pty Ltd in Springvale, VIC is seeking an IT Service Management Coordinator to join our ANZ IT team. You will support IT infrastructure across Australia and New Zealand, delivering Level 1–3 support and working with Microsoft technologies to ensure reliability and performance.

You will collaborate with regional and global teams to drive continuous improvement and efficient IT services, while contributing to technology initiatives that enhance user experience and business

Qualifications

• 3-5 years' experience in IT infrastructure, systems administration, or IT operations.
• Hands-on experience supporting Microsoft technologies including 365, Exchange Online, Teams, SharePoint and OneDrive.
• Strong communication skills and ability to build relationships with technical and non-technical stakeholders.

Responsibilities

• Provide Level 1-3 support across infrastructure, networking, end-user technologies, and business-critical systems.
• Support and maintain Microsoft technologies, including Microsoft 365, Exchange Online, Teams, SharePoint, and OneDrive.
• Assist with Azure cloud environments, infrastructure services, and disaster recovery capabilities.
• Partner with local, regional, and global IT teams to deliver projects, upgrades, and continuous improvement initiatives.
• Support change management activities while minimising disruption to business operations.
• Identify opportunities to improve system performance, user experience, and operational efficiency.

Skills

IT infrastructure

IT operations

Stakeholder management

Customer focus

Strong communication

Tools

Microsoft 365

Exchange Online

Teams

SharePoint

OneDrive

Azure

Job description

Essity Australasia Pty Ltd in Springvale, VIC is seeking an IT Service Management Coordinator to join our ANZ IT team. You will support IT infrastructure across Australia and New Zealand, delivering Level 1–3 support and working with Microsoft technologies to ensure reliability and performance.

You will collaborate with regional and global teams to drive continuous improvement and efficient IT services, while contributing to technology initiatives that enhance user experience and business