ANZ I&O Country Head — Global IT Operations Lead

Adecco Group; Sydney; On-site; AUD 250,000 - 380,000; Full time

Job summary

The Adecco Group in Sydney seeks an I&O Country Head - ANZ to bridge front-line users, brands, and central IT in ANZ. This senior role drives IT service delivery, governance, cost transparency, and service performance across Australia and New Zealand.

Based in Sydney, you will lead global IT offerings, manage vendor relationships, and foster a global I&O capability while promoting continuous improvement and strict SLA adherence.

Qualifications

• University degree in IT or a closely related field.
• ITIL v3 or ITIL4 Foundation certification.
• Extensive knowledge of the IT industry.
• At least 10+ years of managerial IT experience in a multinational environment (ANZ).
• Experience working in a matrix organization.
• Exceptional stakeholder management with global IT and country leaders.

Responsibilities

• Represent Global IT Infrastructure and Operations in ANZ IT leadership discussions and business stakeholder management.
• Lead Field Support and Service Desk services in ANZ.
• Ensure Regional IT requirements are delivered through Global IT service offerings.
• Coordinate communication between Regional IT and Service Owners/Managers in Global IT IO organization.
• Lead regular SLA reviews with Regional IT Head and IT service partners for ANZ.

Skills

Incident management

Relationship management

Supplier management

Asset management

Customer service support

Performance management

Financial management

Proactive leadership

Education

University degree in IT or comparable

ITIL v3/ITIL4 Foundation

Job description

The Adecco Group in Sydney seeks an I&O Country Head - ANZ to bridge front-line users, brands, and central IT in ANZ. This senior role drives IT service delivery, governance, cost transparency, and service performance across Australia and New Zealand.

Based in Sydney, you will lead global IT offerings, manage vendor relationships, and foster a global I&O capability while promoting continuous improvement and strict SLA adherence.