Ambulance Dispatch & Caller Support Specialist

Australian Capital Territory; Canberra; On-site; AUD 86,000 - 105,000; Full time

Job summary

ACT Ambulance Service in Canberra is seeking an Emergency Call Taker for our Communications Centre. The role is housed at AmSO1.1 with a base rate of $72,602 plus 30.9% penalties for shift work, attracting a total annual earnings of $95,041.

The incumbent will dispatch ambulance resources and provide pre-arrival instructions to callers to ensure rapid, accurate response. Applicants should remain calm under pressure, display high attention to detail, and contribute to the ACT community.

Qualifications

• Advanced First Aid Certificate (HLTAID014) desirable or ability to obtain.
• Certificate III in Ambulance Communications (Call Taking) or aptitude to undertake training.
• Consent to a National Police Record Check.
• WWVP registration.
• Typing speed 30 wpm with 95% accuracy.
• Australian work eligibility or visa status.
• Completed vaccination forms.
• Successful completion of psychometric testing.

Responsibilities

• Serve as the first point of contact for emergencies and provide dispatch instructions to callers.
• Ensure timely and accurate ambulance resource dispatch.
• Provide essential pre-arrival instructions to callers.

Skills

Typing 30 wpm (95% accuracy)

Calm under pressure

Attention to detail

Communication skills

Education

Advanced First Aid Certificate HLTAID014

Certificate III in Ambulance Communications (Call Taking)

WWVP registration

National Police Record Check

Job description

ACT Ambulance Service in Canberra is seeking an Emergency Call Taker for our Communications Centre. The role is housed at AmSO1.1 with a base rate of $72,602 plus 30.9% penalties for shift work, attracting a total annual earnings of $95,041.

The incumbent will dispatch ambulance resources and provide pre-arrival instructions to callers to ensure rapid, accurate response. Applicants should remain calm under pressure, display high attention to detail, and contribute to the ACT community.