Emergency Call Taker | Full-Time Permanent

ACT; Canberra; On-site; AUD 73,000 - 77,000; Full time

Job summary

The ACT Ambulance Service is seeking applications for an Emergency Call Taker within our Communications Centre. This role serves as the first point of contact for individuals in emergencies and coordinates ambulance dispatch to ensure timely responses. Based at AmSO1.1, the position offers a base rate of $72,602 with penalties up to 30.9% for shift work, totaling about $95,041. Applicants should hold relevant qualifications and meet pre-employment checks.

Qualifications

• Typing speed of 30 wpm with high accuracy.
• Current Advanced First Aid Certificate (desirable).
• Ability to obtain required certifications and clearances.

Responsibilities

• Serve as the first point of contact for emergencies and requests for assistance.
• Coordinate ambulance resource dispatch to ensure timely responses.
• Provide essential pre-arrival instructions to callers.

Skills

Typing speed

Education

Certificate III in Ambulance Communications (Call Taking)

Advanced First Aid Certificate (HLTAID014)

Job description

Closes: 02 November 2026

Classification: Ambulance Support Officer 1
Salary: $72,602 - $76,767 plus superannuation
Position No: 22897, several
Directorate: Justice and Community Safety
Advertised (Gazettal date): 19 October 2026
Contact Officer: Aaron Hughes on [e-mail] or 0481475995

Details: The ACT Ambulance Service is seeking applications for the position of Emergency Call Taker within our Communications Centre.

The position will be employed at AmSO1.1 with a base rate of $72,602 plus 30.9% penalties for shift work attracting a total earning salary of $95,041. As a critical member of our team, the Emergency Call Taker serves as the first point of contact for individuals experiencing emergencies and seeking immediate assistance.

This role is pivotal in ensuring timely and accurate ambulance resource dispatch, as well as providing essential pre-arrival instructions to callers.

If you possess the ability to remain composed in high-pressure situations, demonstrate exceptional attention to detail, and have a strong desire to contribute to the well‑being of the ACT community, we encourage you to apply.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Eligibility/Other Requirements:

• A current Advanced First Aid Certificate (HLTAID014), or ability to obtain, is desirable.
• Certificate III in Ambulance Communications (Call Taking), or the aptitude to undertake training provided by ACTAS. Note: Successful applicants without this qualification will be temporarily appointed to the role, with permanent appointment subject to successful completion of the qualification within 12 months.
• Consent to a pre-employment National Police Record Check.
• A current Working with Vulnerable People (WWVP) registration (must be continuously maintained for this role).
• Demonstrate touch-typing skills of 30 words per minute, with 95% accuracy. Validation of typing speed and accuracy will be necessary to progress to interview.
• To be eligible for permanent or temporary employment within the ACT Public Service (ACTPS) you must be an Australian citizen, a permanent resident or hold a valid work visa.
• If an officer no longer holds a visa that permits them to work in Australia, their employment with the ACT Public Service (ACTPS) will be terminated.
• Completed vaccination forms (found in attached Documents).
• Successful completion of psychometric testing prior to employment.

Note: A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months. Selection may be based on application and referee reports only.

Applicants should note that a Joint Selection Committee (JSC) established in accordance with the collective/enterprise agreement provisions will assess all applications for this position.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.

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