Emergency Medical Dispatcher

NSW Ambulance; Sydney; On-site; AUD 80,000 - 83,000; Full time

Benefits offered by this job

5 weeks of annual leave per year

Salary packaging options up to $9k + $

Staff Support Program

Fitness passport and discounted gym

Job summary

NSW Ambulance in Sydney is seeking an Emergency Medical Dispatcher to promptly deploy ambulance resources in response to emergency calls and non-emergency transports within a defined geographic area using the Computer Aided Dispatch System. The role involves receiving and accurately recording 000 calls, progressing requests for ambulance services, and working across a 24/7 rotating roster.

Training lasts six weeks in Sydney; candidates must hold a First Aid Certificate HLTAID011 and be eligible

Qualifications

• Ability to work in a busy environment with high attention to detail.
• Tech savvy enough to use multiple software systems under pressure.
• Demonstrated persistence and calmness in stressful situations.
• Strong listening and empathetic communication.

Responsibilities

• Deploy ambulance resources promptly via the CAD system.
• Receive and record 000 calls; progress requests for ambulance services.
• Work in a 24/7 rotating roster with 12-hour shifts.

Skills

Multitasking

Attention to detail

Tech savvy

Calm under pressure

Effective communication

Tools

Computer Aided Dispatch System

Job description

Employment Type:PermanentFull Time
Remuneration:$80,328 (during training) $82,606 per annum (after training), + 12% super + allowances and shift penalties
Location:Sydney
Closing date:15 November 2026

JOIN THE TEAM AT NSW AMBULANCE AS AN EMERGENCY MEDICAL DISPATCHER

WHATS ON OFFER

• 5 weeks of annual leave per year
• Generous salary packaging options to help you increase your take home pay: Up to $9k for living expenses + $2.6k meal & entertainment + novated leasing
• Staff Support Program with extensive free confidential and professional assistance for staff and their families
• Fitness passport, and medic-fit gyms at most locations with discounted gym membership that both you and your family can enjoy

ABOUT THE ROLE

Based at our Sydney Control Centre at Olympic Park and Eveleigh, you will work to promptly and effectively deploy Ambulance resources in response to emergency calls and non-emergency transports within a defined geographic area through the Computer Aided Dispatch System. Receive, accurately record and progress 000 telephone calls relating to the business of NSW Ambulance, and requests for the provision of ambulance services.

IS THIS JOB RIGHT FOR YOU?

Please refer to the Role Description for more information.

Hear what its like to work for NSW Ambulance

Around the Grounds

ABOUT YOU

We are looking for candidates with the below experience and capabilities:

• Enjoy working in a busy environment where multi-tasking with high attention to detail is the norm.
• Tech savvy enough to use multiple software systems whilst under pressure.
• Have proven persistence and ability to maintain logical thought processes and remain calm in stressful situations and challenging circumstances.
• Communicate effectively by listening, showing empathy, and adapting your style to the situation.

Ability to work 12hr shifts on a 24hr rotating roster. (4 days on, 5 days off).

CONDITIONS OF EMPLOYMENT

Roles are appointed on a permanent full-time basis, working 12-hour shifts, across a 24/7 rotating roster. Applicants are expected to be able to adhere to set rosters as required by their nominated Control Centre. Temporary reasonable adjustments may be considered in extenuating circumstances on a case-by-case basis with the outcome being at the discretion of the Control Centre.

The successful applicant will be required to attend paid training based at Sydney for a period of 6 weeks. Successful applicants will be allocated to Sydney Control Centre, for completion of training.

Applicants are required to hold a valid First Aid Certificate (HLTAID011) or must be willing to obtain prior to commencing in the role.

Applicants are required to undergo and pass a pre-employment medical fitness check prior to commencing in the role.

Please note

To be eligible for Permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.

NSW Ambulance is committed to achieving a diverse workforce and strongly encourages applications from women, Aboriginal people, people from culturally diverse backgrounds, refugees, people of diverse genders and sexuality and people with disability. If you are an Aboriginal person and wish to obtain more information about applying for a role within NSW Ambulance, please contact ***************@health.nsw.gov.au If you wish to discuss any accessibility requirements in relation to your application, please contact ***************@health.nsw.gov.au