Airline Passenger Service Agent

Swissport; Sydney; On-site; AUD 30,000 - 47,000; Full time

Benefits offered by this job

Employee parking

Uniforms provided

Career progression opportunities

Annual and personal leave

Paid training

Lounge discounts

Job summary

Swissport is hiring Passenger Service Agents in Australia to ensure smooth passenger experiences from check-in to aircraft boarding. You will handle ticket verification, boarding passes, luggage checks, and provide timely flight information with a courteous, safety-conscious approach.

The role requires flexibility for early mornings, late shifts and weekends, and a strong commitment to service standards. Join a global leader in aviation services and grow with our team.

Qualifications

• Fluent English required; additional languages welcomed.
• Strong interpersonal and teamwork abilities.
• Willingness to work a 7-day rotating roster.
• Demonstrated customer service aptitude and professional presentation.

Responsibilities

• Assist passengers during check-in, boarding and disembarkation.
• Handle check-in processes: verify tickets, issue boarding passes, check luggage.
• Provide flight information including delays, cancellations and gate changes.
• Resolve passenger complaints and issues promptly and professionally.
• Assist with special needs and wheelchair assistance.
• Support luggage drop-offs and check-in procedures.
• Ensure compliance with security procedures.
• Coordinate with airport personnel to ensure smooth operations.
• Assist during emergencies and medical incidents.
• Maintain accurate records of transactions and interactions.
• Use language skills to assist international passengers.

Skills

Fluent English

Team player

Interpersonal skills

7-day roster

Time management

Passenger service

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

PassengerService Agents play a crucial role in ensuring a seamless and pleasant experience for passengers, from the terminal to the aircraft. OurPassengerService team is renowned for their helpfulness, extensive knowledge, and courteous demeanor, always treating each passenger with kindness, respect, and a warm smile.

Working as a cohesive unit, we emphasise collaboration while maintaining an unwavering commitment to safety and punctuality. In the dynamic, safety-oriented environment of the airport, our team consistently delivers reliable and efficient services on behalf of the many airlines that depend on Swissport for ground handling services.

Work hours are flexible to align with airline schedules, which include early mornings, late-night shifts, and weekends, ensuring we meet the needs of our passengers at all times. You must be comfortable working across a 7 day roster.

Your activities

• Assist passengers during check-in, boarding and disembarkation
• Handle the check-in process, including verifying tickets, issuing boarding passes and checking luggage
• Provide accurate flight information to passengers, including updates on delays, cancellations and gate changes
• Resolve passenger complaints and issues efficiently and professionally
• Offer support and answer questions regarding flight schedules, fares, routes and policies
• Assist passengers with special needs, including unaccompanied minors, elderly passengers and those requiring wheelchair assistance
• Assist with luggage drop offs through the check-in process
• Ensure compliance with security procedures and protocols, including screening passengers and luggage
• Coordinate with other airport personnel and departments to ensure smooth operations and customer satisfaction
• Provide assistance and support during emergencies, including medical incidents and flight diversions
• Maintain accurate records and documentation for all transactions and customer interactions
• Utilise language skills to assist international passengers and communicate effectively with diverse customers

Your profile

• Committed to delivering exceptional and safe service
• Have full availability and be able to work across a 7 day rotating roster
• Strong interpersonal skills and a team player
• Demonstrates a strong work ethic and a desire for learning and advancement
• Maintains composure under pressure and presents themselves with confidence
• Upholds excellent presentation and grooming standards
• Exhibits organisational and effective time management skills
• Physically capable of handling passenger baggage and operating wheelchairs when required
• Fluent in English (additional languages welcomed)
• Confidence in using software and technology – Intermediate skills required
• Australian Citizen/Resident with unlimited work rights
• Possession of a valid Australian driver's license and reliable transportation
• Must be 18 years of age or older

What we offer

• Employee parking available
• Uniforms providedOpportunities for career advancement
• Accrual of annual and personal leave
• Comprehensive paid training and ongoing support provided
• The opportunity to up-skill and train on receipt and dispatch of aircraft
• Paid training ranging from 2-4 weeks depending on the airline
• Discounts to our aspire lounges

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at Swissport Careersto learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.