Airport IT Service Desk Technician — Level 1/2 Support

Sydney Airport Corporation Limited; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

Sydney Airport Corporation Limited is hiring a Service Desk Technician for a 12‑month max term contract to support technology operations. You will be the first point of contact for staff and partners, providing Level 1/2 support across Windows and Apple devices to ensure smooth airport systems and a world-class passenger experience.

You’ll work in a fast-paced team, resolving incidents, handling requests in ServiceNow, and contributing to cyber security and IT operations in a critical

Qualifications

• 3+ years’ experience in Level 1/2 IT support within a Service Desk environment.
• Hands-on expertise with Microsoft Intune, Azure AD, Exchange, Active Directory, SCCM/MECM, and Apple mobile device management.
• Working knowledge of ITIL v4 and basic networking principles.
• Cyber security awareness and a commitment to safe, secure technology practices.
• Experience with ServiceNow and operational technology support (desirable).
• A resilient mindset and appetite to learn in a dynamic, real-time environment.

Responsibilities

• Triage, resolve, and escalation technology incidents and requests via ServiceNow, ensuring accurate logging and prioritisation.
• Support Microsoft Intune, Azure AD, Exchange, Active Directory, and SCCM/MECM across Windows and Apple devices.
• Manage mobile device onboarding and compliance through Intune, including iOS/iPadOS support.
• Troubleshoot basic networking issues (LAN/WAN, Wi‑Fi, VPN) and escalation complex problems.
• Assist with cyber security processes including MFA, endpoint protection, and privileged access.
• Support critical airport operational systems (e.g., passenger processing, baggage handling, security) and liaise with vendors as needed.

Skills

IT support

Service Desk

Intune

Azure AD

Exchange

Active Directory

SCCM MECM

iOS/iPadOS mgmt

Networking basics

ITIL v4

ServiceNow

Cyber security awareness

Tools

Intune

Azure AD

Exchange

Active Directory

SCCM MECM

Apple MDM

ServiceNow

Job description

Sydney Airport Corporation Limited is hiring a Service Desk Technician for a 12‑month max term contract to support technology operations. You will be the first point of contact for staff and partners, providing Level 1/2 support across Windows and Apple devices to ensure smooth airport systems and a world-class passenger experience.

You’ll work in a fast-paced team, resolving incidents, handling requests in ServiceNow, and contributing to cyber security and IT operations in a critical