Level 1 Helpdesk Support

randstad digital australia; Sydney; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Immediate start

Macquarie Park location

Job summary

Randstad Australia is seeking a Level 1 IT Helpdesk Support Officer to join a compact team at the national headquarters in Macquarie Park. You will respond to user tickets, troubleshoot hardware and software, and ensure seamless IT setup across the office.

This role offers an immediate start in a stable corporate environment with standard weekday hours and on-site work, fostering collaboration and steady IT operations.

Qualifications

• 2 years of experience in IT Helpdesk or Level 1 Support.
• Familiarity with Windows operating systems.
• Basic network cabling and hardware configuration.
• Strong communication skills.

Responsibilities

• Respond promptly to incoming IT helpdesk tickets and resolve user inquiries in a Windows-based desktop environment.
• Perform hands-on hardware support, including configuring laptops, setting up mobile phones, and managing basic office cabling.
• Assist with day-to-day desktop troubleshooting to minimize operational downtime for on-site staff.
• Help manage daily ticket overflow and support general IT operations under the direction of IT leadership.
• Collaborate closely with team members to ensure uninterrupted service coverage and smooth handovers.
• Escalate complex technical issues as appropriate while maintaining a high level of customer support.

Skills

IT Helpdesk

Windows OS

Hardware configuration

Troubleshooting

Communication skills

Job description

Your New Company

Join a dedicated team delivering essential IT support on-site at the national headquarters of a leading automotive brand based in Macquarie Park. This environment values operational efficiency, hands-on technical support, and strong collaboration, where every team member plays a key role in keeping daily IT operations running smoothly.

Your New Role

As the Level 1 Support Officer, you will be an integral part of a compact IT helpdesk team. You will act as a primary technical point of contact, responding to user tickets, troubleshooting hardware and software, and ensuring seamless IT setup across the office. This role offers an immediate start in a stable, structured corporate environment.

What You're Doing

• Respond promptly to incoming IT helpdesk tickets and resolve user inquiries in a Windows-based desktop environment.
• Perform hands‑on hardware support, including configuring laptops, setting up mobile phones, and managing basic office cabling.
• Assist with day‑to‑day desktop troubleshooting to minimize operational downtime for on‑site staff.
• Help manage daily ticket overflow and support general IT operations under the direction of IT leadership.
• Collaborate closely with team members to ensure uninterrupted service coverage and smooth handovers.
• Escalate complex technical issues as appropriate while maintaining a high level of customer support.

Why You'll Love This Role

• Supportive, close‑knit team culture working directly alongside an experienced IT professional.
• Immediate, urgent start, fast‑track recruitment process with potential to start within days of interviewing.
• Convenient Macquarie Park office location with standard full‑time weekday hours (Monday to Friday, 8:30 AM – 5:00 PM).
• Initial short‑term assignment (1–3 months) covering team leave and project transition.

About You

• Hands‑on experience in IT Helpdesk or Level 1 Technical Support.
• Familiarity with Windows operating systems, basic network cabling, and hardware configuration (laptops and mobile devices).
• Strong troubleshooting abilities, a practical approach to problem‑solving, and good communication skills.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Experience

2 years