Level 1 Helpdesk Support

Randstad; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Randstad in Sydney is seeking a Level 1 IT Support Officer to join a compact on-site helpdesk at the Macquarie Park HQ. You''ll assist with user tickets, troubleshoot Windows desktops, and ensure smooth IT setup across the office in a stable corporate environment.

This role offers an immediate start, with a 8:30 to 5:00 weekday schedule and a short-term assignment of 1–3 months to cover leave or transitions.

Qualifications

• Experience in IT Helpdesk or Level 1 Support.
• Familiar with Windows OS and basic hardware setup.
• Good communication and teamwork skills.

Responsibilities

• Respond to IT helpdesk tickets and resolve user inquiries.
• Perform hands-on hardware support and laptop/mobile setup.
• Assist with desktop troubleshooting to reduce downtime.
• Manage daily ticket flow under IT leadership.
• Collaborate with team to ensure coverage and smooth handovers.
• Escalate complex issues while maintaining customer focus.

Skills

IT Helpdesk

Windows OS

Troubleshooting

Communication

Tools

Remote Desktop

Ticketing System

Job description

Join a dedicated team delivering essential IT support on-site at the national headquarters of a leading automotive brand based in Macquarie Park. This environment values operational efficiency, hands‑on technical support, and strong collaboration, where every team member plays a key role in keeping daily IT operations running smoothly.

Your New Role

As the Level 1 Support Officer, you will be an integral part of a compact IT helpdesk team. You will act as a primary technical point of contact, responding to user tickets, troubleshooting hardware and software, and ensuring seamless IT setup across the office. This role offers an immediate start in a stable, structured corporate environment.

What You'll Be Doing

• Respond promptly to incoming IT helpdesk tickets and resolve user inquiries in a Windows-based desktop environment.
• Perform hands‑on hardware support, including configuring laptops, setting up mobile phones, and managing basic office cabling.
• Assist with day‑to‑day desktop troubleshooting to minimize operational downtime for on‑site staff.
• Help manage daily ticket overflow and support general IT operations under the direction of IT leadership.
• Collaborate closely with team members to ensure uninterrupted service coverage and smooth handovers.
• Escalate complex technical issues as appropriate while maintaining a high level of customer support.

Why You'll Love This Role

• Supportive, close‑knit team culture working directly alongside an experienced IT professional.
• Immediate, urgent start, fast‑track recruitment process with potential to start within days of interviewing.
• Convenient Macquarie Park office location with standard full‑time weekday hours (Monday to Friday, 8:30 AM - 5:00 PM).
• Initial short‑term assignment (1-3 months) covering team leave and project transition.

About You

• Hands‑on experience in IT Helpdesk or Level 1 Technical Support.
• Familiarity with Windows operating systems, basic network cabling, and hardware configuration (laptops and mobile devices).
• Strong troubleshooting abilities, a practical approach to problem-solving, and good communication skills.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.