level 1 helpdesk support

HR Partners; Sydney; On-site; AUD 60,000 - 78,000; Full time

Job summary

Randstad is seeking a Level 1 IT Support Officer to join a compact, on-site helpdesk team at the automotive brand's Macquarie Park headquarters. You will respond to tickets, troubleshoot Windows desktops, and perform hands-on hardware setup to keep daily IT operations running smoothly.

This role offers a stable corporate environment with weekday hours, an immediate start, and opportunities to collaborate with IT leadership while escalating complex issues as needed.

Qualifications

• Hands-on experience in IT Helpdesk or Level 1 Technical Support.
• Familiarity with Windows operating systems and hardware setup.
• Strong troubleshooting and communication skills.

Responsibilities

• Respond to IT helpdesk tickets in a Windows desktop environment.
• Perform hands-on hardware support: configure laptops, set up mobile devices, basic cabling.
• Troubleshoot desktop issues to minimise downtime for on-site staff.
• Assist with daily ticket overflow and IT operations under leadership.
• Collaborate with team to ensure uninterrupted service coverage.
• Escalate complex issues while maintaining strong customer support.

Skills

IT Helpdesk

Level 1 Technical Support

Troubleshooting

Communication skills

Tools

Windows OS

Hardware configuration

Cable management

Mobile devices setup

Job description

Join a dedicated team delivering essential IT support on-site at the national headquarters of a leading automotive brand based in Macquarie Park. This environment values operational efficiency, hands‑on technical support, and strong collaboration, where every team member plays a key role in keeping daily IT operations running smoothly.

Your New Role

As the Level 1 Support Officer, you will be an integral part of a compact IT helpdesk team. You will act as a primary technical point of contact, responding to user tickets, troubleshooting hardware and software, and ensuring seamless IT setup across the office. This role offers an immediate start in a stable, structured corporate environment.

What You'll Be Doing

• Respond promptly to incoming IT helpdesk tickets and resolve user inquiries in a Windows-based desktop environment.
• Perform hands‑on hardware support, including configuring laptops, setting up mobile phones, and managing basic office cabling.
• Assist with day-to-day desktop troubleshooting to minimize operational downtime for on‑site staff.
• Help manage daily ticket overflow and support general IT operations under the direction of IT leadership.
• Collaborate closely with team members to ensure uninterrupted service coverage and smooth handovers.
• Escalate complex technical issues as appropriate while maintaining a high level of customer support.

Why You'll Love This Role

• Supportive, close‑knit team culture working directly alongside an experienced IT professional.
• Immediate, urgent start, fast‑track recruitment process with potential to start within days of interviewing.
• Convenient Macquarie Park office location with standard full‑time weekday hours (Monday to Friday, 8:30 AM – 5:0 0 PM).
• Initial short‑term assignment (1–3 months) covering team leave and project transition.

About You

• Hands‑on experience in IT Helpdesk or Level 1 Technical Support.
• Familiarity with Windows operating systems, basic network cabling, and hardware configuration (laptops and mobile devices).
• Strong troubleshooting abilities, a practical approach to problem‑solving, and good communication skills.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.