Airport Duty Manager: Lead Customer Service & Fleet Operations

United States 1 AB Car Rental Services; Canberra; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Company vehicle

Uniform and parking

Discounts

Wellbeing program

EAP

Job summary

Avis Budget Group is seeking a Duty Manager at Canberra Airport to lead daily operations, coach staff, and ensure excellent customer service and sales performance. The role involves managing fleet movement, vehicle check-ins, and maintaining a high standard of service across shifts.

The position requires strong leadership, coaching ability, and a commitment to safety and customer satisfaction within a busy, international environment.

Qualifications

• Experience in supervisory or leadership role with coaching and mentoring skills.
• Understanding and use of customer service and sales techniques and processes.
• Excellent verbal and written skills.
• Knowledge of workplace health and safety.
• A full driver's license and flexibility to work rotating roster.

Responsibilities

• Lead and manage the team on shift through sales coaching and mentoring.
• Market Avis Budget products and services by identifying customer needs and maximizing sale opportunities.
• Ensure vehicles meet company standards for cleanliness and roadworthiness.
• Check returned vehicles for body damage and report as needed.
• Work efficiently in a team to maintain service excellence and achieve goals.

Skills

Leadership

Coaching

Customer service

Sales techniques

Verbal communication

Written communication

Workplace Health and Safety

Driving license

Job description

Avis Budget Group is seeking a Duty Manager at Canberra Airport to lead daily operations, coach staff, and ensure excellent customer service and sales performance. The role involves managing fleet movement, vehicle check-ins, and maintaining a high standard of service across shifts.

The position requires strong leadership, coaching ability, and a commitment to safety and customer satisfaction within a busy, international environment.