Duty Manager / Team Leader

Avis Budget Group; Canberra; Hybrid; AUD 85.000 - 100.000; Vollzeit

Benefits dieser Stelle

Company vehicle provided

Free parking

Discounts on car rental

Wellbeing programme

Employee Assistance Programme

Zusammenfassung

Avis Budget Group, Inc. at Canberra Airport is seeking a Duty Manager to lead day-to-day operations of staff and fleet. You will coach counter staff to follow Customer Service and Sales processes, oversee workflow in the car park and wash, and ensure service excellence in a fast-paced environment.

This is a hands-on leadership role with rostering, staff development, and driving NPS and CSI targets. You’ll work with the Branch Manager to maintain vehicle standards, support recruitment, and

Qualifikationen

• Experience in supervisory or leadership role with coaching skills.
• Strong customer service and sales process knowledge.
• Ability to coach staff and manage shifts.

Aufgaben

• Lead and manage the shift team, driving sales and service targets.
• Coach counter employees on customer service and sales processes.
• Oversee vehicle flow, fleet appearance, and wash quality.
• Roster staff to match business needs and monitor performance.
• Support recruitment and maintain safety and compliance.

Kenntnisse

Leadership

Coaching

Customer service

Sales skills

Jobbeschreibung

Looking to step into a managerial position? We have just the opportunity for you at the Canberra Airport

• Leadership role
• Airport based, free parking provided
• Large international organisation with opportunity to move internally

About the role:

As a Duty Manager, you will control the day-to-day operations of all staff and fleet at the Canberra Airport. This will include the coaching of counter employees to ensure that the Customer Service and Sales process is followed, the management of team members in general and the flow of vehicles in the car park and wash. This is a busy role with no two days the same and is critical to the operation of our business!

Key duties and responsibilities would include:

• Leading and managing the team on shift through sales coaching and mentoring
• Marketing Avis Budget products and services through identifying to customer needs, maximising sale opportunities and meeting sales goals set by management.
• Ensure that vehicles for rent meet company standards for cleanliness, mechanical/body condition, and roadworthiness
• Ensure that returned vehicles are checked for body damage and report where necessary
• Working efficiently and effectively in a team environment to maintain a culture of service excellence and accomplishing organiser'ial goals under limited supervision.
• Developing and fostering a harmonious team environment through counselling and resolving conflicts and disciplinary issues in accordance with the guidelines in collaboration with the Branch Manager.
• Rostering and scheduling employees matching the needs of the business
• Satisfying Net Promoter Score (NPS) and Client Service Incentive (CSI) targets set.
• Participating in recruitment and selection of new staff where required

What we are looking for:

• Previous experience in supervisory or leadership role with sound coaching and mentoring skills
• Demonstrated understanding and use of Customer Service and Sales techniques and processes

So, what’s in it for you?

• Competitive pay
• Full use of a company vehicle including all petrol, maintenance and insurance
• Uniform and parking provided
• Leadership role
• Employee discounts on car rental across Avis Budget Groupand our partners including access to discounts and offers from retailers and big brands.
• Wellbeing programme including discounted life insurance options + discounted health cover + superannuation options
• Employee Assistance Programme(EAP)provided by Converge – 24/7 support for your mental health and wellbeing

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry.

Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

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