Airport Duty Manager: Lead Team & Drive Service Excellence

Avis Budget Group; Canberra; Hybrid; AUD 85,000 - 100,000; Full time

Benefits offered by this job

Company vehicle provided

Free parking

Discounts on car rental

Wellbeing programme

Employee Assistance Programme

Job summary

Avis Budget Group, Inc. at Canberra Airport is seeking a Duty Manager to lead day-to-day operations of staff and fleet. You will coach counter staff to follow Customer Service and Sales processes, oversee workflow in the car park and wash, and ensure service excellence in a fast-paced environment.

This is a hands-on leadership role with rostering, staff development, and driving NPS and CSI targets. You’ll work with the Branch Manager to maintain vehicle standards, support recruitment, and

Qualifications

• Experience in supervisory or leadership role with coaching skills.
• Strong customer service and sales process knowledge.
• Ability to coach staff and manage shifts.

Responsibilities

• Lead and manage the shift team, driving sales and service targets.
• Coach counter employees on customer service and sales processes.
• Oversee vehicle flow, fleet appearance, and wash quality.
• Roster staff to match business needs and monitor performance.
• Support recruitment and maintain safety and compliance.

Skills

Leadership

Coaching

Customer service

Sales skills

Job description

Avis Budget Group, Inc. at Canberra Airport is seeking a Duty Manager to lead day-to-day operations of staff and fleet. You will coach counter staff to follow Customer Service and Sales processes, oversee workflow in the car park and wash, and ensure service excellence in a fast-paced environment.

This is a hands-on leadership role with rostering, staff development, and driving NPS and CSI targets. You’ll work with the Branch Manager to maintain vehicle standards, support recruitment, and