Airport Duty Manager: Lead Operations & Team (Vehicle Included)

Australia WTH Pty Limited; Canberra; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Company vehicle

Uniform and parking provided

Employee discounts

Wellbeing programme

Employee Assistance Programme (EAP)

Job summary

Avis Budget Group is seeking a Duty Manager at Canberra Airport to oversee day-to-day operations and lead the team on shift. This role includes coaching staff, driving sales, and ensuring high standards for vehicle presentation and service delivery.

The successful candidate will manage rostering, customer interactions, and adherence to safety guidelines, while contributing to a busy, customer‑facing operation with opportunities for internal mobility within a large international organization.

Qualifications

• Proven experience in supervisory or leadership roles.
• Strong coaching and mentoring skills.
• Excellent verbal and written communication.
• Knowledge of Workplace Health and Safety.

Responsibilities

• Lead and manage the on-shift team to achieve sales and customer service targets.
• Coach counter staff to follow sales processes.
• Ensure vehicles for rent meet cleanliness and safety standards.
• Check returned vehicles for damage and document.
• Coordinate rostering and scheduling.
• Support recruitment as needed.

Skills

Leadership

Coaching

Customer service

Sales techniques

Job description

Avis Budget Group is seeking a Duty Manager at Canberra Airport to oversee day-to-day operations and lead the team on shift. This role includes coaching staff, driving sales, and ensuring high standards for vehicle presentation and service delivery.

The successful candidate will manage rostering, customer interactions, and adherence to safety guidelines, while contributing to a busy, customer‑facing operation with opportunities for internal mobility within a large international organization.