Customer Experience & Rental Operations Specialist

Avis Budget; Mount Isa City; On-site; AUD 56,000 - 79,000; Full time

Benefits offered by this job

Wellbeing program including life保险

Discounted health cover

Superannuation options

Employee discounts on car rentals

Discounts on retail, fitness, cinema

24/7 Mental Health Support via EAP

Job summary

Avis Budget Group Mount Isa Airport is looking for a friendly, customer-focused team member to represent the brand at the rental counter. You’ll handle bookings, contracts, and inquiries, while ensuring vehicles are clean and inspection-ready.

This role puts you at the heart of travel in a fast-paced environment with opportunities to develop in a global hospitality and transportation network. You’ll need a valid Australian driver’s licence, a flexible roster, and comfort with booking systems to

Qualifications

• Must have a full and valid Australian driver's licence.
• Able to work a rotating roster including weekends, evenings and public holidays.
• Experience in customer service, retail, hospitality or sales is a plus.
• Capable of working in a fast-paced environment while delivering exceptional service.
• Comfortable using computer systems to manage bookings and rental information.
• Strong attention to detail and ability to follow procedures.

Responsibilities

• Greet customers face to face and promote the Avis Budget Group brand.
• Complete rental transactions, contracts and bookings.
• Clean the interior and exterior of vehicles per standards.
• Inspect vehicles for damages from previous rentals.

Skills

Australian driver's licence

Flexible schedule

Customer service

Retail experience

Hospitality experience

Sales experience

Fast-paced environment

Booking systems

Attention to detail

Job description

Avis Budget Group Mount Isa Airport is looking for a friendly, customer-focused team member to represent the brand at the rental counter. You’ll handle bookings, contracts, and inquiries, while ensuring vehicles are clean and inspection-ready.

This role puts you at the heart of travel in a fast-paced environment with opportunities to develop in a global hospitality and transportation network. You’ll need a valid Australian driver’s licence, a flexible roster, and comfort with booking systems to