Duty Manager / Team Leader

Australia WTH Pty Limited; Canberra; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Company vehicle

Uniform and parking provided

Employee discounts

Wellbeing programme

Employee Assistance Programme (EAP)

Job summary

Avis Budget Group is seeking a Duty Manager at Canberra Airport to oversee day-to-day operations and lead the team on shift. This role includes coaching staff, driving sales, and ensuring high standards for vehicle presentation and service delivery.

The successful candidate will manage rostering, customer interactions, and adherence to safety guidelines, while contributing to a busy, customer‑facing operation with opportunities for internal mobility within a large international organization.

Qualifications

• Proven experience in supervisory or leadership roles.
• Strong coaching and mentoring skills.
• Excellent verbal and written communication.
• Knowledge of Workplace Health and Safety.

Responsibilities

• Lead and manage the on-shift team to achieve sales and customer service targets.
• Coach counter staff to follow sales processes.
• Ensure vehicles for rent meet cleanliness and safety standards.
• Check returned vehicles for damage and document.
• Coordinate rostering and scheduling.
• Support recruitment as needed.

Skills

Leadership

Coaching

Customer service

Sales techniques

Job description

Looking to step into a managerial position? We have just the opportunity for you at the Canberra Airport. Leadership role Airport based, free parking provided Large international organisation with opportunity to move internally

About the role:

As a Duty Manager, you will control the day-to-day operations of all staff and fleet at the Canberra Airport. This will include the coaching of counter employees to ensure that the Customer Service and Sales process is followed, the management of team members in general and the flow of vehicles in the car park and wash. This is a busy role with no two days the same and is critical to the operation of our business!

Key duties and responsibilities would include:

• Leading and managing the team on shift through sales coaching and mentoring
• Marketing Avis Budget products and services through identifying to customer needs, maximising sale opportunities and meeting sales goals set by management.
• Ensure that vehicles for rent meet company standards for cleanliness, mechanical/body condition, and roadworthiness
• Ensure that returned vehicles are checked for body damage and report where necessary
• Working efficiently and effectively in a team environment to maintain a culture of service excellence and accomplishing organisational goals under limited supervision.
• Developing and fostering a harmonious team environment through counselling and resolving conflicts and disciplinary issues in accordance with the guidelines in collaboration with the Branch Manager.
• Rostering and scheduling employees matching the needs of the business
• Satisfying Net Promoter Score (NPS) and Client Service Incentive (CSI) targets set.
• Participating in recruitment and selection of new staff where required

What we are looking for:

• Previous experience in supervisory or leadership role with sound coaching and mentoring skills
• Demonstrated understanding and use of Customer Service and Sales techniques and processes
• Excellent verbal and written skills
• Knowledge of Workplace Health and Safety
• A Full Drivers’ license is required and the flexibility to work to a rotating roster

So, what’s in it for you?

• Competitive pay
• Full use of a company vehicle including all petrol, maintenance and insurance
• Uniform and parking provided
• Leadership role
• Employee discounts on car rental across Avis Budget Group and our partners including access to discounts and offers from retailers and big brands.
• Wellbeing programme including discounted life insurance options + discounted health cover + superannuation options
• Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward. Pialligo Australian Capital Territory Australia A vehicle rental provider of choice for travelers around the world, Avis Budget Group is powered by our people, our partners, and technology. We operate some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.