Airline Catering Operations Coordinator (24/7)

Dnata Catering And Retail; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

5 weeks annual leave

Free meals at work

Free parking

EAP 24/7

Career development opportunities

Retail discounts

Job summary

dnata catering & retail in Australia is seeking a proactive Catering Operations Coordinator to manage airline catering orders, passenger updates and flight changes, acting as the primary link between customers and dnata operations. This fast-paced role requires meticulous data handling and strong service delivery across multiple teams.

Working in a 24/7 environment, you will ensure accurate data, timely communication and exceptional service, collaborating with Billing, Accounts and other

Qualifications

• Experience in customer service, airline operations, catering or logistics.
• Strong communication, organisational and problem-solving skills.
• Able to manage competing priorities in a fast-paced environment.
• Willingness to work across a 24/7 roster and utilise ERP/operational systems.

Responsibilities

• Coordinate customer orders, passenger updates and special meal requirements.
• Manage and communicate flight, aircraft and operational changes.
• Act as the liaison between airline customers and dnata operational teams.
• Maintain accurate data across customer and internal systems.
• Support KPI achievement and continuous improvement initiatives.
• Collaborate with Billing and Accounts to ensure data accuracy.

Skills

Customer service

Airline operations

Catering

Logistics

Communication

Organization

Problem-solving

ERP systems

Tools

ERP systems

Job description

dnata catering & retail in Australia is seeking a proactive Catering Operations Coordinator to manage airline catering orders, passenger updates and flight changes, acting as the primary link between customers and dnata operations. This fast-paced role requires meticulous data handling and strong service delivery across multiple teams.

Working in a 24/7 environment, you will ensure accurate data, timely communication and exceptional service, collaborating with Billing, Accounts and other