Catering Ops Liaison - 24/7 Airline Support & Free Meals

dnata catering; Sydney; Presencial; AUD 60 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

5 weeks annual leave

Competitive salary

Free meals

Free parking

EAP 24/7

Retail discounts

Novated leasing

Wellbeing resources

Resumo da oferta

dnata catering is seeking a proactive Catering Operations Coordinator to support airline catering operations. You will act as the key liaison between airline customers and dnata operational teams, handling orders, passenger updates, flight changes and communications in a 24/7 environment.

Join a leading inflight catering partner with a strong focus on data accuracy, customer service excellence and collaboration with Billing and Accounts to ensure smooth daily operations.

Qualificações

• Experience in customer service, airline operations, catering, logistics or a similar environment.
• Strong communication, organisational and problem-solving skills.
• Ability to manage competing priorities in a fast-paced environment.
• High attention to detail and accuracy.
• Experience using ERP or operational systems is highly regarded.
• Comfortable working with a diverse range of stakeholders.
• Available to work across a 24/7 roster.
• 5 weeks annual leave and competitive salary.
• Free meals while at work and Free parking.
• Employee Assistance Program (EAP) available 24/7.

Responsabilidades

• Coordinate customer orders, passenger updates and special meal requirements.
• Manage and communicate flight, aircraft and operational changes.
• Act as the key liaison between airline customers and dnata operational teams.
• Maintain accurate data across customer and internal systems.
• Support KPI achievement and continuous improvement initiatives.
• Work closely with Billing and Accounts teams to ensure data accuracy.
• Participate in daily operational meetings with internal and external stakeholders.
• Adhere to WHS, Food Safety and company standards while delivering excellent customer service.

Conhecimentos

Customer service

Communication

Organisational skills

Problem solving

Stakeholder management

Ferramentas

ERP systems

Data management

Descrição da oferta de emprego

dnata catering is seeking a proactive Catering Operations Coordinator to support airline catering operations. You will act as the key liaison between airline customers and dnata operational teams, handling orders, passenger updates, flight changes and communications in a 24/7 environment.

Join a leading inflight catering partner with a strong focus on data accuracy, customer service excellence and collaboration with Billing and Accounts to ensure smooth daily operations.