AI-Powered Service Cloud Account Executive

612 SFDC Australia Pty. Ltd.; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Salesforce Australia is seeking a Service Cloud Account Executive to partner with fast-growing commercial customers, driving adoption of Service Cloud and Agentforce. You will manage a named account set and hunt for new logos, leveraging consultative selling to solve CX challenges.

You will work across cross-functional teams to design solutions, negotiate deals, and close revenue. Salesforce provides extensive onboarding and a growth-focused environment.

Qualifications

• 3-5+ years of experience selling technology solutions, ideally in Customer Service, Contact Centre, Field Service, or CX.
• A track record of consistent quota overachievement.
• Strong consultative selling skills - discovery, solution framing, negotiation, and close.
• Comfort managing a high-velocity pipeline across a named account set.
• Experience with SaaS and software sales.
• Ability to work cross-functionally in complex deals.
• Familiarity with CRM platforms (Salesforce experience a bonus!).

Responsibilities

• Build and execute a Service Cloud sales strategy across your commercial territory.
• Act as a trusted advisor to customers, deeply understanding their service and CX challenges.
• Drive revenue growth by expanding within existing accounts and acquiring net-new logos.
• Evangelize AI-powered service solutions - including Agentforce - that transform how businesses support their customers.
• Run full sales cycles: prospecting, discovery, solution design, negotiation, and close.
• Exceed annual quota through a consultative, outcome-led approach.

Skills

SaaS sales

CRM software

Consultative selling

Pipeline management

Enterprise deals

Job description

Salesforce Australia is seeking a Service Cloud Account Executive to partner with fast-growing commercial customers, driving adoption of Service Cloud and Agentforce. You will manage a named account set and hunt for new logos, leveraging consultative selling to solve CX challenges.

You will work across cross-functional teams to design solutions, negotiate deals, and close revenue. Salesforce provides extensive onboarding and a growth-focused environment.