Commercial Account Executive - Service Cloud

Leadout Capital; Sydney; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Ohana culture

Product bootcamp

Mentorship

Job summary

Salesforce is seeking a Service Cloud Account Executive to partner with fast-growing commercial customers, solving service and contact centre challenges with our AI-powered Agentforce platform. You will manage a named account set and carry quota, blending negotiation and strategic guidance.

In Australia, you will collaborate cross-functionally to close deals, scale customer success, and help leading organisations adopt the next era of customer experience through Salesforce's ecosystem.

Qualifications

• 3–5+ years selling technology solutions.
• Track record of quota overachievement.
• Strong consultative selling across high-velocity pipelines.
• Experience with SaaS and CRM platforms.

Responsibilities

• Build and execute a Service Cloud sales strategy across your territory.
• Advise customers, understanding their service and CX challenges.
• Grow revenue in existing accounts and win new logos.
• Promote AI-powered service solutions including Agentforce.
• Lead full sales cycles: prospecting, discovery, design, negotiation, close.
• Consistently exceed quota with a consultative, outcome-led approach.

Skills

Quota achievement

Consultative selling

SaaS sales

CRM experience

Tools

Salesforce

Job description

We're redefining how the world's leading companies deliver customer service. Service Cloud is the #1 AI-powered service platform globally, and we're growing fast.

Your Role

As a Service Cloud Account Executive, you'll work as a strategic partner to fast-growing commercial customers and prospects — helping them solve real service and contact centre challenges using the full power of Salesforce, including Agentforce, our autonomous AI platform. You'll carry quota for Service Cloud and work both within existing accounts and hunt for new business in a named account set.

Day to Day

• Build and execute a Service Cloud sales strategy across your commercial territory
• Act as a trusted advisor to customers, deeply understanding their service and CX challenges
• Drive revenue growth by expanding within existing accounts and acquiring net-new logos
• Evangelize AI-powered service solutions — including Agentforce — that transform how businesses support their customers
• Run full sales cycles: prospecting, discovery, solution design, negotiation, and close
• Exceed annual quota through a consultative, outcome-led approach

Ideal Expertise

• 3-5+ years of experience selling technology solutions, ideally in Customer Service, Contact Centre, Field Service, or CX
• A track record of consistent quota overachievement
• Strong consultative selling skills — discovery, solution framing, negotiation, and close
• Comfort managing a high-velocity pipeline across a named account set
• Experience with SaaS and software sales
• Ability to work cross-functionally in complex deals
• Familiarity with CRM platforms (Salesforce experience a bonus!)

Why Now?

AI is reshaping how enterprises think about customer service — and Salesforce is leading that shift. With Agentforce, our customers aren't just automating tasks; they're deploying autonomous AI agents that handle service at scale. You won't just be selling software. You'll be helping some of Australia's fastest-growing organisations figure out what's possible in the next era of customer experience.

Why Salesforce?

We invest heavily in your success from day one — onboarding includes a week-long product bootcamp, mentorship, and ongoing coaching. But it's more than that:

• Work with a portfolio that includes Agentforce, Einstein AI, Data Cloud, and Service Cloud — tools that are changing what "good" looks like in customer service
• Join a culture built on the Ohana — collaboration, inclusion, and genuine care for each other