AI Experience Design Lead

Myob; Melbourne; Hybrid; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Flexible hybrid workplace

Home office setup allowance

Corporate discounts

Wellbeing programs with Sonder

Training & study assistance

Paid parental leave & leave options

Job summary

MYOB is reimagining its AI-powered customer experiences. As Principal AI Experience Designer, you will shape how customers see, feel, and trust AI within MYOB products. You will guide the AI experience strategy with design leaders and lead UX, UI, and service patterns to create intelligent, human, and cohesive experiences.

You will connect brand, product, data, and design systems to bring AI to life in useful, ethical ways, while navigating ambiguity and influencing through design.

Qualifications

• Experience leading AI-powered or data-driven products.
• Proven ability to connect customer insight, data and design to business outcomes.
• Ability to define AI-first strategy and align diverse stakeholders.

Responsibilities

• Define the vision for MYOB's AI-first experience.
• Drive complex design projects exploring new interfaces and agentic workflows.
• Elevate craft excellence and design thinking across teams.
• Coach the business in creating exceptional AI-first experiences for users.

Skills

UX design

UI design

AI product leadership

Interaction design

Visual design

Prototyping

Design systems

Strategy & storytelling

Stakeholder management

Tools

Figma

Framer

V0

Diagram

Job description

MYOB is reimagining its AI-powered customer experiences. As Principal AI Experience Designer, you will shape how customers see, feel, and trust AI within MYOB products. You will guide the AI experience strategy with design leaders and lead UX, UI, and service patterns to create intelligent, human, and cohesive experiences.

You will connect brand, product, data, and design systems to bring AI to life in useful, ethical ways, while navigating ambiguity and influencing through design.