Lead AI Experience Designer — AI-First UX Strategy

Department Of Customer Service; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Flexible hybrid work

Home office stipend

Employee discounts

Learning & development programs

Generous leave options

Wellness and belonging communities

Job summary

MYOB is seeking a Principal AI Experience Designer to shape how customers see, feel, and trust AI in our products. You will lead the AI-first experience strategy and partner with design, product, engineering, and brand to deliver cohesive experiences across the suite.

You’ll guide complex projects, elevate design craft, and coach teams to create useful, ethical AI interactions. Remote-friendly hybrid work in Australia with opportunities for growth and learning.

Qualifications

• Strong in UX/UI/Product Design, with deep experience leading cross‑functional projects from discovery through delivery.
• Proven record designing or leading AI‑powered, data‑driven, or highly interactive products.
• Strong skills in interaction design, visual design, and prototyping with emerging tools (Figma, Framer, V0, Diagram, etc.) and wider exploration in other AI tools and applications
• Experience guiding design systems or component libraries that scale across products.
• Proven ability to define strategy, connecting customer insight, data, and design to business outcomes.
• Comfort working in ambiguity: simplifying complex workflows and aligning diverse stakeholders.
• Strong storyteller and communicator with the ability to make the abstract tangible and influence through design.
• Curiosity for AI, agents, automation, and how they reshape experience design.
• Experience working with conversational, generative, or adaptive interfaces.

Responsibilities

• Define the vision for MYOB’s AI-first experience.
• Drive strategic, complex design projects that explore new interfaces, agentic workflows, and next-generation UI.
• Elevate craft excellence, creative experimentation, and design thinking across teams.
• Work to lift the profile of MYOB as an innovation-led organisation in the community.
• Coach the wider business in the value and skills required to create exceptional AI-first design experiences for our users

Skills

UX/UI Design leadership

AI-powered design

Interaction design

Design systems

Strategy definition

Stakeholder management

Communication

AI curiosity

Conversational interfaces

Job description

MYOB is seeking a Principal AI Experience Designer to shape how customers see, feel, and trust AI in our products. You will lead the AI-first experience strategy and partner with design, product, engineering, and brand to deliver cohesive experiences across the suite.

You’ll guide complex projects, elevate design craft, and coach teams to create useful, ethical AI interactions. Remote-friendly hybrid work in Australia with opportunities for growth and learning.