Senior Instructional Designer

Department Of Customer Service; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Flexible hybrid work

Home office stipend

Employee discounts

Learning & development programs

Generous leave options

Wellness and belonging communities

Job summary

MYOB is seeking a Principal AI Experience Designer to shape how customers see, feel, and trust AI in our products. You will lead the AI-first experience strategy and partner with design, product, engineering, and brand to deliver cohesive experiences across the suite.

You’ll guide complex projects, elevate design craft, and coach teams to create useful, ethical AI interactions. Remote-friendly hybrid work in Australia with opportunities for growth and learning.

Qualifications

• Strong in UX/UI/Product Design, with deep experience leading cross‑functional projects from discovery through delivery.
• Proven record designing or leading AI‑powered, data‑driven, or highly interactive products.
• Strong skills in interaction design, visual design, and prototyping with emerging tools (Figma, Framer, V0, Diagram, etc.) and wider exploration in other AI tools and applications
• Experience guiding design systems or component libraries that scale across products.
• Proven ability to define strategy, connecting customer insight, data, and design to business outcomes.
• Comfort working in ambiguity: simplifying complex workflows and aligning diverse stakeholders.
• Strong storyteller and communicator with the ability to make the abstract tangible and influence through design.
• Curiosity for AI, agents, automation, and how they reshape experience design.
• Experience working with conversational, generative, or adaptive interfaces.

Responsibilities

• Define the vision for MYOB’s AI-first experience.
• Drive strategic, complex design projects that explore new interfaces, agentic workflows, and next-generation UI.
• Elevate craft excellence, creative experimentation, and design thinking across teams.
• Work to lift the profile of MYOB as an innovation-led organisation in the community.
• Coach the wider business in the value and skills required to create exceptional AI-first design experiences for our users

Skills

UX/UI Design leadership

AI-powered design

Interaction design

Design systems

Strategy definition

Stakeholder management

Communication

AI curiosity

Conversational interfaces

Job description

We’re a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed.

At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them.

And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business.

About the role

We’re reimagining the next generation of MYOB’s experience. This experience is the intersection of AI, automation, insight and human behaviour and value come together to keep our customers in flow and doing that they love most when it comes to running their business.

As our Principal AI Experience Designer, you’ll help us shape how our customers see, feel, and trust AI inside our products.

You’ll help us define and execute our AI experience Strategy along with the other Design Leaders. You will help lead the evolution of our UX, UI, and service patterns to build experiences that feel intelligent, human, and beautifully cohesive. You’ll connect the dots between brand, product, data, and design systems to bring AI to life in ways that are useful, ethical, and distinctly MYOB.

Drive and deliver the customer experience vision. You’ll play a pivotal role in our design leadership group, partnering closely with Group Design Managers, Research, Product, Engineering, and Brand to:

• Define the vision for MYOB’s AI-first experience.
• Drive strategic, complex design projects that explore new interfaces, agentic workflows, and next-generation UI.
• Elevate craft excellence, creative experimentation, and design thinking across teams.
• Work to lift the profile of MYOB as an innovation-led organisation in the community.
• Coach the wider business in the value and skills required to create exceptional AI-first design experiences for our users

Skills you'll need

• Strong in UX/UI/Product Design, with deep experience leading cross‑functional projects from discovery through delivery.
• Proven record designing or leading AI‑powered, data‑driven, or highly interactive products.
• Strong skills in interaction design, visual design, and prototyping with emerging tools (Figma, Framer, V0, Diagram, etc.) and wider exploration in other AI tools and applications
• Experience guiding design systems or component libraries that scale across products.
• Proven ability to define strategy, connecting customer insight, data, and design to business outcomes.
• Comfort working in ambiguity: simplifying complex workflows and aligning diverse stakeholders.
• Strong storyteller and communicator with the ability to make the abstract tangible and influence through design.
• Curiosity for AI, agents, automation, and how they reshape experience design.
• Experience working with conversational, generative, or adaptive interfaces.

Our Culture & Benefits

• Enjoy a flexible, hybrid workplace that brings balance to how you work, all of our centrally located offices come together for a number of in‑person celebrations and social events.
• Set up your home office with a little financial help from us, and take advantage of great corporate discounts and vouchers from top retailers.
• Benefit from our partnership with Sonder, which supports the wellbeing of our team members.
• Unlock your potential via in‑house training and programs, LinkedIn Learning, conferences and study assistance.
• Access to a variety of leave options available to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more.
• Join our communities, built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution.

We are proud to be an equal opportunity employer and big believers that the best hires don’t just fit our culture — they add to it. That means bringing your unique contributions, lived experiences, and fresh perspective to the table.

Must be based in Australia and legally able to work here.

Remote work flexibility. Competitive pay with performance-based bonuses. Supportive and collaborative team environment. Opportunities for growth. Work‑life balance. Access to training and development.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

We wish a safe and inclusive experience for all candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. We are also committed to compliance with all fair employment practices regarding citizenship and immigration status.