Principal AI Experience Designer

Work Initiatives; Melbourne; Presencial; AUD 180 000 - 240 000; Tempo integral

Resumo da oferta

MYOB is reimagining the next generation of its experience at the intersection of AI, automation, insight and human behaviour. You will shape how customers see, feel, and trust AI inside MYOB products, guiding AI experience strategy with other design leaders.

You’ll lead evolution of UX, UI and service patterns to build human, cohesive AI experiences that connect brand, product and data while remaining ethical and useful for users.

Qualificações

• Strong UX/UI and product design experience leading cross-functional projects.
• Experience with AI-powered or data-driven products.
• Proficiency in interaction/visual design and modern prototyping tools.
• Experience shaping scalable design systems across products.
• Ability to connect insights, data and design to business outcomes.
• Comfort working in ambiguity and aligning stakeholders.
• Strong storytelling and communication to influence design.
• Curiosity about AI, agents and automation in design.
• Experience with conversational or generative interfaces.

Responsabilidades

• Define the vision for MYOB’s AI-first experience.
• Lead strategic, complex design projects exploring new interfaces and AI workflows.
• Elevate craft, experimentation, and design thinking across teams.
• Raise MYOB’s profile as an innovation-led organisation in the community.
• Coach the business on the value and skills for AI-first design experiences.

Conhecimentos

UX/UI design

AI-powered products

Prototyping tools

Design systems

Strategy definition

Ambiguity tolerance

Storytelling

AI-curiosity

Conversational interfaces

Ferramentas

Figma

Framer

V0

Diagram

Descrição da oferta de emprego

We’re a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed.

At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them.

And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business.

About the role:

We’re reimagining the next generation of MYOB’s experience. This experience is the intersection of AI, automation, insight and human behaviour and value come together to keep our customers in flow and doing that they love most when it comes to running their business.

As ourPrincipal AI Experience Designer,you’ll help us shape how our customers see, feel, and trust AI inside our products.

You’ll help us define and execute our AI experience Strategy along with the other Design Leaders. You will help lead the evolution of our UX, UI, and service patterns to build experiences that feel intelligent, human, and beautifully cohesive. You’ll connect the dots between brand, product, data, and design systems to bring AI to life in ways that are useful, ethical, and distinctly MYOB.

Drive and deliver the customer experience vision

You’ll play a pivotal role in our design leadership group, partnering closely with Group Design Managers, Research, Product, Engineering, and Brand to:

• Define the vision for MYOB’s AI-first experience.
• Drive strategic, complex design projects that explore new interfaces, agentic workflows, and next-generation UI.
• Elevate craft excellence, creative experimentation, and design thinking across teams.
• Work to lift the profile of MYOB as an innovation-led organisation in the community.
• Coach the wider business in the value and skills required to create exceptional AI-first design experiences for our users

The skills you'll need:

• Strong in UX/UI/Product Design, with deep experience leading cross-functional projects from discovery through delivery.
• Proven record designing or leading AI-powered, data-driven, or highly interactive products.
• Strong skills in interaction design, visual design, and prototyping with emerging tools (Figma, Framer, V0, Diagram, etc.) and wider exploration in other AI tools and applications
• Experience guiding design systems or component libraries that scale across products.
• Proven ability to define strategy, connecting customer insight, data, and design to business outcomes.
• Comfort working in ambiguity: simplifying complex workflows and aligning diverse stakeholders.
• Strong storyteller and communicator with the ability to make the abstract tangible and influence through design.
• Curiosity for AI, agents, automation, and how they reshape experience design.
• Experience working with conversational, generative, or adaptive interfaces.