Principal Ai Experience Designer

Myob; Melbourne; Hybrid; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Flexible hybrid workplace

Home office setup allowance

Corporate discounts

Wellbeing programs with Sonder

Training & study assistance

Paid parental leave & leave options

Job summary

MYOB is reimagining its AI-powered customer experiences. As Principal AI Experience Designer, you will shape how customers see, feel, and trust AI within MYOB products. You will guide the AI experience strategy with design leaders and lead UX, UI, and service patterns to create intelligent, human, and cohesive experiences.

You will connect brand, product, data, and design systems to bring AI to life in useful, ethical ways, while navigating ambiguity and influencing through design.

Qualifications

• Experience leading AI-powered or data-driven products.
• Proven ability to connect customer insight, data and design to business outcomes.
• Ability to define AI-first strategy and align diverse stakeholders.

Responsibilities

• Define the vision for MYOB's AI-first experience.
• Drive complex design projects exploring new interfaces and agentic workflows.
• Elevate craft excellence and design thinking across teams.
• Coach the business in creating exceptional AI-first experiences for users.

Skills

UX design

UI design

AI product leadership

Interaction design

Visual design

Prototyping

Design systems

Strategy & storytelling

Stakeholder management

Tools

Figma

Framer

V0

Diagram

Job description

We’re a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed.

At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them.

And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business.

About the role:

We’re reimagining the next generation of MYOB’s experience. This experience is the intersection of AI, automation, insight and human behaviour and value come together to keep our customers in flow and doing that they love most when it comes to running their business.

As ourPrincipal AI Experience Designer,you’ll help us shape how our customers see, feel, and trust AI inside our products.

You’ll help us define and execute our AI experience Strategy along with the other Design Leaders. You will help lead the evolution of our UX, UI, and service patterns to build experiences that feel intelligent, human, and beautifully cohesive. You’ll connect the dots between brand, product, data, and design systems to bring AI to life in ways that are useful, ethical, and distinctly MYOB.

Drive and deliver the customer experience vision

You’ll play a pivotal role in our design leadership group, partnering closely with Group Design Managers, Research, Product, Engineering, and Brand to:

• Define the vision for MYOB’s AI-first experience.
• Drive strategic, complex design projects that explore new interfaces, agentic workflows, and next-generation UI.
• Elevate craft excellence, creative experimentation, and design thinking across teams.
• Work to lift the profile of MYOB as an innovation-led organisation in the community.
• Coach the wider business in the value and skills required to create exceptional AI-first design experiences for our users

The skills you'll need:

• Strong in UX/UI/Product Design, with deep experience leading cross-functional projects from discovery through delivery.
• Proven record designing or leading AI-powered, data-driven, or highly interactive products.
• Strong skills in interaction design, visual design, and prototyping with emerging tools (Figma, Framer, V0, Diagram, etc.) and wider exploration in other AI tools and applications
• Experience guiding design systems or component libraries that scale across products.
• Proven ability to define strategy, connecting customer insight, data, and design to business outcomes.
• Comfort working in ambiguity: simplifying complex workflows and aligning diverse stakeholders.
• Strong storyteller and communicator with the ability to make the abstract tangible and influence through design.
• Curiosity for AI, agents, automation, and how they reshape experience design.
• Experience working with conversational, generative, or adaptive interfaces.

Our Culture & Benefits

At MYOB our values are at the heart of everything we do. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.

• Enjoy a flexible, hybrid workplace that brings balance to how you work, all of our centrally located offices come together fora number of in-person celebrations and social events
• Set up your home office with a little financial help from us, and take advantage of great corporate discounts and vouchers from top retailers
• Benefit from our partnership with Sonder, which supports the wellbeing of our team members
• Unlock your potential via in-house training and programs, LinkedIn Learning, conferences and study assistance
• Access to a variety of leave options available to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more
• Join our communities, built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution
• At MYOB, we’re all about embracing difference and backing people to be their true selves. We’re proud to be an equal opportunity employer and big believers that the best hires don’t just fit our culture — they add to it. That means bringing your unique contributions, lived experiences, and fresh perspective to the table.

We’re proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.